Summary
Overview
Work History
Education
Skills
Languages
References
References
Extracurricular Activities
Timeline
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Aritra Chakraborty

Montreal,Canada

Summary

Dynamic bilingual professional with a proven track record at TD Bank Canada Trust, excelling in customer service excellence and data accuracy. Skilled in Salesforce and report generation, I enhance team collaboration and ensure compliance, driving productivity improvements and delivering exceptional results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Bilingual Contact center representative

TD Bank Canada Trust
03.2025 - 05.2025
  • Answer incoming calls, handle customer inquiries and provide information about products and services.
  • Handling a high volume of calls from customer with various questions and concerns
  • Giving accurate and helpful information about TD products, services and procedures.
  • Providing guidance and recommendations to help customers make informed decisions about their banking needs.
  • Referring complex or sensitive issues to appropriate specialists for further assistance.
  • Maintaining high levels of productivity and quality while adhering to call handling guidelines.

Screening Agent

Mintz Global Screening
Montreal, QC
08.2021 - 08.2024
  • Worked within client-defined parameters, adhering to service expectations and operational limitations to deliver precise and reliable outcomes.
  • Conducted comprehensive background checks using Verified First via Salesforce, streamlining processes for faster and more efficient results.
  • Obtained and managed consent documents, performing verifications through structured interviews and detailed questionnaires while ensuring accuracy and compliance.
  • Ensured strict adherence to privacy, security, and company policies during all verification activities, maintaining trust and confidentiality.
  • Partnered with team members and supervisors to address client needs effectively, ensuring exceptional service and prompt resolution of inquiries.

Data-Entry Clerk (Contract)

BP Canada
Montreal, QC
01.2021 - 05.2021
  • Thoroughly analyzed data sets and generated detailed reports using Microsoft Excel, ensuring clarity and actionable insights.
  • Cross-checked source documents against entered information to verify data integrity and accuracy.
  • Identified opportunities for streamlining data entry and reporting processes, contributing to increased team efficiency.
  • Conducted quality checks on completed entries to ensure alignment with company data standards and protocols.
  • Organized and maintained digital files, adhering to best practices for easy access, proper storage, and security compliance.

Customer Service Agent/Administrative Assistant

Lucy Driving School
Montreal, QC
09.2020 - 12.2020
  • Responded promptly to customer inquiries, delivering clear and concise information about program costs, balances, and services.
  • Addressed customer needs with professionalism, ensuring accurate updates to account balances and financial records.
  • Provided clear and thorough explanations of program costs, ensuring customers fully understood associated charges and terms.
  • Maintained detailed records of customer interactions and account updates, contributing to seamless account management and compliance.
  • Collaborated with team members to enhance customer satisfaction, leveraging feedback to improve processes and communication.

Poll Workers

Election Canada
Montreal, QC
10.2019 - 12.2020
  • Operated voting booths, assisting voters with the process and ensuring strict adherence to election procedures.
  • Accurately counted ballots and verified totals, ensuring proper documentation of election results.
  • Completed required Elections Canada forms with precision, maintaining compliance with regulatory standards.
  • Provided guidance to voters, addressing questions and resolving issues while upholding neutrality and confidentiality.
  • Monitored election activities to ensure a smooth and fair voting process, adhering to established protocols.

Independent Business Owner (IBO)

ACN
Montreal, QC
08.2015 - 08.2020
  • Sold a range of ACN products and services, including home and business internet and telephone solutions, while clearly communicating their benefits and features to customers.
  • Provided bilingual customer support (English, French, Hindi, Bengali), addressing inquiries, troubleshooting network issues, and resolving technical concerns to ensure customer satisfaction.
  • Conducted regular follow-ups with customers to ensure optimal service delivery, proactively resolving any outstanding issues.
  • Collaborated with the team leader to provide regular updates on customer issues, escalating unresolved concerns for timely resolution.
  • Demonstrated strong sales-driven focus, meeting customer needs and contributing to business growth through effective communication and problem-solving.

Education

Certificate of Salesforce administration - Admin and AI Associate

11.2024

Bachelor of Arts - Political Science

Concordia University
Montreal, QC
12.2019

Diploma of Collegial Studies - General Social Science

Collège Dawson, CEGEP André-Laurendeau
Montréal, QC
12.2015

Skills

  • Customer Service Excellence
  • Background Verification
  • Consent Documentation
  • Data Accuracy/Privacy Compliance
  • Team Collaboration
  • Report Generation
  • Legal Compliance
  • Quality Assurance
  • Database Maintenance
  • Information Verification
  • Productivity Improvement
  • Attention to Detail
  • Account Management
  • Financial Data Management
  • Balance Reconciliation
  • Microsoft Excel
  • CRM Software
  • Salesforce
  • Verified First Software
  • Typing

Languages

French, English, Bengali, Hindi, Urdu, Understand Punjabi

References

References available upon request

References

References available upon request.

Extracurricular Activities

Helped elderly people in attending their appointments with the doctors by interpreting or translating with the doctors into French or English.

Timeline

Bilingual Contact center representative

TD Bank Canada Trust
03.2025 - 05.2025

Screening Agent

Mintz Global Screening
08.2021 - 08.2024

Data-Entry Clerk (Contract)

BP Canada
01.2021 - 05.2021

Customer Service Agent/Administrative Assistant

Lucy Driving School
09.2020 - 12.2020

Poll Workers

Election Canada
10.2019 - 12.2020

Independent Business Owner (IBO)

ACN
08.2015 - 08.2020

Certificate of Salesforce administration - Admin and AI Associate

Bachelor of Arts - Political Science

Concordia University

Diploma of Collegial Studies - General Social Science

Collège Dawson, CEGEP André-Laurendeau

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Aritra Chakraborty