CHURCHILLE MANALO
Mahboula
Summary
Service-centric Restaurant Supervisor with 7 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Universal Food Company (Zaatar w Zeit)
09.2021 - Current
- Maintained a clean and efficient work environment
- Manage inventory and prepare daily, weekly and monthly reports
- Ensure all customers receive excellent customer service
- Table visit and ask about customer satisfaction
- Implement and monitor new products
- Manage a team of 10 BOH and FOH Crew
- Ordering and receiving daily products
- Waste and cost controlling
Waitress
Universal Food Company (Zaatar w Zeit)
09.2017 - 09.2021
- Providing excellent service to ensure satisfaction
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Taking customer orders and delivering food and beverages
- Multi-tasking various front-of-the-house duties and collecting the bill
- Up-sell additional products when appropriate
- Monitors inventory and ensures constant availability of supplies in adherence to the company standards and policies
Education
Certificate II - Food and Beverage Preparation/Service Management
Genting-Star Tourism Academy
05.2013
Bachelor Science -
The Family Clinic Inc. College of Nursing
05.2009
Skills
- Recipes and menu planning
- Food Preparation and Safety
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Staff Management and training
- Inventory control and record keeping
- Cost-controls
- Kitchen equipment operation and maintenance
- Staff Scheduling
- Budget and marketing principles, methods and techniques
References
- Mohamad Hijazi, previous Manager, Zaatar w Zeit, Lloydminster, Alberta, Canada, +1(780) 522-1986
- Mahdy Kamel, Store Manager In-charge, Zaatar w Zeit, Salmiya, Kuwait, +965 69623252
Languages
English
Professional Working
Timeline
Restaurant Supervisor
Universal Food Company (Zaatar w Zeit)
09.2021 - Current
Waitress
Universal Food Company (Zaatar w Zeit)
09.2017 - 09.2021
Bachelor Science -
The Family Clinic Inc. College of Nursing
Certificate II - Food and Beverage Preparation/Service Management
Genting-Star Tourism Academy
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