Mo Koubar
Whitby,ON
Summary
Dynamic leader with a proven track record at Intact Insurance, excelling in fostering growth and nurturing team potential. Achieved over 100% growth target, demonstrating exceptional skills in training, mentoring, and complaint resolution. Known for enhancing broker relationships and driving premium growth through strategic sales initiatives and effective communication.
Diligent with proven background in managing personal lines insurance portfolios. Oversaw development and implementation of strategies that improved brokers and customers satisfaction and streamlined operations. Demonstrated expertise in risk assessment and team leadership.
Highly professional and prepared to drive results. Brings wealth of experience in policy management, client relations, and risk evaluation. Known for fostering collaborative team environments and adapting to evolving market needs. Proficient in underwriting, and brokers and customer service.
Overview
15
15
years of professional experience
Work History
Personal Lines Manager
Intact Insurance
08.2012 - Current
- Fostered strong relationships with our brokers to facilitate seamless communication channels on a daily basis.
- Lead the Personal lines team thru exceptional customer service, contributing to high growth & retention.
- Achieved consistent growth in annual premiums written by executing targeted sales initiatives.
- Continuously improved personal lines department operations through regular monitoring of key performance indicators, identifying areas for improvement, and implementing necessary action plans.
- Coach, mentor and develop team members to ensure potential career growth and engagement is at the forefront.
- Achieved consistent growth in annual premiums written by executing targeted sales initiatives.
Commercial Lines Auto - Unit Manager
Intact Insurance
04.2010 - 08.2012
- Lead the IRCA team to a record sales year in 2010 where we had exceeded our growth target by over 100%.
- Work closely with the Fleet & Garage manager to develop a robust workflow that allows us to meet and exceeds growth and service expectations.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
Education
Bachelor of Science - Mechanical Engineering
Northern Arizona University
Flagstaff, AZCIP Certified
Insurance Institute
Skills
- Training and mentoring
- Great active listening skills
- Complaint resolution
- Verbal and written communication
- Collaboration & Motivation
- Engagement promoter
Languages
French
Professional Working
Timeline
Personal Lines Manager
Intact Insurance
08.2012 - Current
Commercial Lines Auto - Unit Manager
Intact Insurance
04.2010 - 08.2012
Bachelor of Science - Mechanical Engineering
Northern Arizona University
CIP Certified
Insurance Institute
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