Krishna Patel

• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.

-Handling incoming inquiries via phone, and email, and providing information about the claims process, gathering initial details about the claim, and guiding claimants through the necessary steps to file a claim.

-Assisting claimants in completing and submitting the required documentation for their claims. This may include helping them fill out claim forms, gathering supporting evidence, and explaining any documentation requirements.
- Educating claimants about their insurance policies, including coverage limits, deductibles, exclusions, and other relevant terms and conditions.
- Listening attentively to claimant's issues, investigating any discrepancies or misunderstandings, and working to resolve problems to the satisfaction of the claimants within the bounds of company policies and procedures.
- Collaborating with claims adjusters and other internal departments to facilitate the resolution of claims, and ensuring that all interactions with claimants are handled with professionalism, empathy, and accuracy.

• Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
• Helped to increase customer return rates by providing excellent customer service at all times
• Respond to customer queries promptly and accurately via phone, email, or chat
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users.) Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved.

• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
• Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
• Identified and maximized sales opportunities, and increased customer retention rates
• Developed and implemented sales plans to expand customer base and increase customer retention
• Worked as a dedicated Sales Representative for multiple regions
• Utilized the customer relationship management system to track sales activities.