Anika Grandison
Brampton,ON
Overview
11
11
years of professional experience
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Underwriting Assistant
Intact Insurance
12.2018 - Current
- Processed different types of system transaction i.e., data modifications, claims review, rewrite transactions, cancellation, and billing within established authority levels, to facilitate conversion process between the systems.
- Prepared peer audits to maintain quality standards and accountability on tasks assigned.
- Reviewed and updated client correspondence files and database.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
Sales Representative/Administrative Assistant
Vivid Shades
09.2014 - 09.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales/Customer Service Associate Team Leader
National Home Services
01.2014 - 04.2016
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Reduced response time to customer inquiries, ensuring prompt attention to their needs.
- Increased customer loyalty with exceptional service and proactive problem-solving techniques.
- Participated in continuous improvement initiatives aimed at refining processes for better customer outcomes.
Education
Commercial
Ontario Real Estate Association
01.2018
Skills
Natural Communicator
Problem-solving abilities
Sales closing
Upselling and Cross Selling
Customer Needs Assessment Abilities
Staff Training
Multitasking Abilities
Ability to remain calm under pressure
Ability to navigate between different systems swiftly
Languages
English
Native or Bilingual
Timeline
Underwriting Assistant
Intact Insurance
12.2018 - Current
Sales Representative/Administrative Assistant
Vivid Shades
09.2014 - 09.2019
Sales/Customer Service Associate Team Leader
National Home Services
01.2014 - 04.2016
Commercial
Ontario Real Estate Association
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