MARCUS JONES
Summary
Highly organized and dependable professional with a proven track record of effectively managing multiple priorities and maintaining a positive attitude. Skilled at taking on additional responsibilities to meet team goals. Committed to delivering exceptional results and fostering a collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accounts Representative
Intact Insurance
08.2023 - 07.2024
- Verify and post banking information, review new business, amend payment schedules, and process premium refunds for accounts
- Handle unresolved issues regarding payments, disbursements, billing arrangements, payment methods and account discrepancies
- Process Cancellations, payment bank returns, queue calls
- Reconcile basic accounts and resolve outstanding amounts
- Review and resolve daily cash reports, correct and adjust journal entries and process cheque requisitions
Claims Representative
Intact Insurance
07.2022 - 07.2023
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
Food Service Worker
Swiss Chalet
09.2019 - 07.2022
- Preparing, cooking and packing food for Dine-In and Takeout services
- Prepared all food products by adhering to the restaurant's recipes and food presentation guidelines
- Greeting customers upon arrival, taking specific orders and making sure to adhere to customer's needs
- Completing Online Health and Safety modules that require attention to detail and critical thinking
Occupational/Physiotherapy Assistant Co-Op
Uxbridge Physiotherapy
04.2022 - 05.2022
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Monitored patient progress and reported changes to physical therapist.
- Prepared for sessions by setting up patient treatment areas and equipment.
Education
Diploma - Occupational and Physiotherapy Assistant
DURHAM COLLEGE
04.2022
Bachelor of Arts - Kinesiology & Health Science
YORK UNIVERSITY
08.2020
Skills
- Effective Communication
- Proficient Multitasking
- Collaborative Teamwork
- Decision-Making
- Effective Time Management
- Attention To Detail
- Microsoft Office Proficiency
- Data Entry
- Client Support
- Transaction Management
Certification
Building Your Skills In Customer Service – LinkedIn Learning
Customer Service Foundations – LinkedIn Learning
CompTIA A+ (Completed)
CompTIA Network+ (Completed)
CompTIA Security+ (Completed)
Timeline
Accounts Representative
Intact Insurance
08.2023 - 07.2024
Claims Representative
Intact Insurance
07.2022 - 07.2023
Occupational/Physiotherapy Assistant Co-Op
Uxbridge Physiotherapy
04.2022 - 05.2022
Food Service Worker
Swiss Chalet
09.2019 - 07.2022
Diploma - Occupational and Physiotherapy Assistant
DURHAM COLLEGE
Bachelor of Arts - Kinesiology & Health Science
YORK UNIVERSITY
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