Versatile and achievement-oriented professional with over 15 years of experience at Intact Insurance and Belairdirect. Excelled in underwriting, quality assurance, and research, significantly improving team skill levels and project outcomes. Skilled in data analysis, process improvement, and risk management. Demonstrating strong skills in stakeholder engagement and workflow optimization, driving efficiency and productivity gains.
• SME for the conversion team.
• Acting as referral point in system migration
• Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
• Developed comprehensive training program for new underwriters, significantly improving team skill levels.
• Review policy when risk is substandard and specify applicable endorsements to ensure profitable distribution of risks.
• Communicate with brokers to obtain further information, quote rates, or explain company underwriting policies.