James Richard Missinne
Victoria,BC
Summary
Knowledgeable Job Title proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Reliable Job Title bringing Number years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Parts Advisor
Three Point Motors
Victoria, BC
05.2013 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
Parts Manager
Lordco Auto Parts
Victoria, BC
04.2003 - 05.2013
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Education
High School Diploma -
Rideau District High School
Elgin, ONSkills
- Automotive Industry Knowledge
- Parts Cataloging
- Warehouse Operations
- Shipping procedures
- Ordering parts
- Technical aptitude
Languages
English
Elementary
Certification
Red seal certification
Timeline
Parts Advisor
Three Point Motors
05.2013 - Current
Parts Manager
Lordco Auto Parts
04.2003 - 05.2013
High School Diploma -
Rideau District High School