KUNAL BAJAJ
Parry Sound
Summary
Results-oriented automotive professional with a proven track record in car detailing and technical services. Adept at delivering high-quality workmanship with meticulous attention to detail, ensuring customer satisfaction. Possesses strong customer service and sales skills, consistently exceeding targets through effective communication and a customer-centric approach. Versatile and hands-on, with experience in both car detailing and automotive maintenance, ready to contribute expertise to a dynamic working environment.
Overview
4
4
years of professional experience
Work History
Parts Advisor
Bourgeois Ford Parry Sound
06.2024 - Current
- Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Developed comprehensive understanding of PBS software system used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
Team Leader
Mcdonald's
09.2023 - Current
- Improved team performance by training employees in new techniques and monitoring daily activities.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Leader
Pizzaville
09.2022 - 03.2023
- Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Car Detailer
Klassic Car Wash
10.2020 - 08.2021
- Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
Car Technician
Mr. Lube
08.2020 - 09.2020
- Diagnosed and repaired complex engine malfunctions with systematic testing and thorough assessments.
- Maximized vehicle longevity with comprehensive preventive maintenance services tailored to specific makes and models.
- Enhanced customer satisfaction by providing timely and accurate maintenance services for their vehicles.
- Streamlined repair processes by maintaining an organized workspace and utilizing appropriate tools for each task.
- Maintained a safe working environment by adhering to industry standards and company safety policies.
Education
BBA - Honours Bachelor of Business Administration
Georgian College of Applied Arts And Technology
Barrie, ON04.2024
Diploma - Automotive Business
Georgian College
Barrie, Ontario12.2021
Skills
- Automotive Industry Knowledge
- Parts Cataloging
- Customer Service
- Problem-solving skills
- Vehicle operations knowledge
- Improving customer satisfaction
- Clean Driving Record
- Email Communication
- Invoice Processing
- Inventory Management
Licenseandcertifications
Full G License with clean abstract.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Parts Advisor
Bourgeois Ford Parry Sound
06.2024 - Current
Team Leader
Mcdonald's
09.2023 - Current
Team Leader
Pizzaville
09.2022 - 03.2023
Car Detailer
Klassic Car Wash
10.2020 - 08.2021
Car Technician
Mr. Lube
08.2020 - 09.2020
BBA - Honours Bachelor of Business Administration
Georgian College of Applied Arts And Technology
Diploma - Automotive Business
Georgian College
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