MIRRIAM MAYANDOC
Le Goulet,Canada
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
General Manager
McMurray Inn
07.2020 - 05.2024
- Coordinating jobs for the building renovation
- Coordinate and setting up meeting with the engineer, architect and local and non local construction companies
- Providing valuable information to the building owner, the city, engineer and contractors
- Sending daily reports to the building owner
- Accounts payable
- Ensuring all payroll transactions processed efficiently (Quickbooks Intuit)
- Responding emails, phone calls, text messages, filing mails and other important tasks
- Ordering necessary office and building supplies
- Manage petty cash account and bank deposits
- Oversee the day-to-day operation of delivering guest service, including Front Office, Maintenance and other activities
- Plan and schedule repair and maintenance works throughout the motel property
- Perform other duties as required
Part time Sales Associate
QE Home
04.2019 - 05.2024
- Welcome customers to the store and answer queries
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Remain knowledgeable on products offered and discuss available options
- Handle returns and exchange merchandise
- Process point of sales (POS) purchases
- Run shipment and inventory stocks
- Keeping update from website and staff preview email
- Encoding spreadsheet, answering calls, emailing and closing the till
General Manager
McMurray Inn
01.2018 - 07.2020
- Planning and organizing skills
- Demonstrate a strong commitment to ensure a smooth of operations in executing the highest levels of personalized and professional guest services
- Effective handling and resolution of guests issues, both in person, over the telephone and in writing, including follow up in a timely manner
- Operational, planning, staffing, performance evaluations, and policy development (maximize motel occupancy)
- Ensure that booking sources are updated and current (Expedia, booking.com and etc)
- Set up a deep cleaning, set up a mattress rotation schedule
- Check exterior of the property including driveways, staircases, door frame, cobwebs, laundry rooms for cleanliness
- Perform other duties as required
Part-time Associate
Payless ShoeSource
06.2017 - 12.2018
- Welcome customers to the store and answer their queries
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Remain knowledgeable on products offered and discuss available options
- Handle returns and exchange merchandise
- Run shipment and inventory stock
- Process POS ( Point of sale) Purchases
Supervisor-Front Desk
Fort McMurray
01.2013 - 01.2018
- Co-ordinate, assign and review work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Train staff in job duties, safety procedures and company policies
- Ensure smooth operation of computer systems, equipment and machinery
Front Desk/Receptionist
Fort McMurray
10.2011 - 01.2013
- Maintain an inventory of vacancies, reservations and room assignments
- Process reservations delivered by telephone, mail, fax, central reservations system sales office, and travel agents; and prepare letters of confirmation
- Process cancellations and modifications
- Know room locations, types of rooms available, and room rates
- Register arriving guests and assign rooms
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Use persuasive selling techniques to sell rooms
- Manage and resolve all guest complaints in a professional and courteous manner
- Process guest check-outs and handle monetary transactions
- Maintain customers’ privacy
- Maintain a high level of professional appearance and demeanor
Education
Francais, Langue Additionnelle Certificate
University of Moncton
New Brunswick10-2024
Business Administration Diploma - Business Management
Keyano College
Fort McMurray, Alberta04-2018
Bachelor of Elementary Education - Elementary Education
Urdaneta City University
Philippines03-2003
Skills
- More than10 years’ work experience in hospitality industry
- Very competent and well-trained for customer service
- Strong work ethics, detail and goal oriented
- Proficient in Windows, Microsoft Word, and Excel
- Reliable and resourceful
- Strong organizational skills
- Work independently or within a team
Languages
French
Limited Working
Timeline
General Manager
McMurray Inn
07.2020 - 05.2024
Part time Sales Associate
QE Home
04.2019 - 05.2024
General Manager
McMurray Inn
01.2018 - 07.2020
Part-time Associate
Payless ShoeSource
06.2017 - 12.2018
Supervisor-Front Desk
Fort McMurray
01.2013 - 01.2018
Front Desk/Receptionist
Fort McMurray
10.2011 - 01.2013
Francais, Langue Additionnelle Certificate
University of Moncton
Business Administration Diploma - Business Management
Keyano College
Bachelor of Elementary Education - Elementary Education
Urdaneta City University