Miro Ziak
Calgary,AB
Summary
I am independent and self motivated individual with strong focus on duty, punctuality, respect and delivering results of highest standards.
Because of my professional experience in customer/supplier relations, service industry and government, I am well spoken, courteous and engage with customers very well.
Overview
13
13
years of professional experience
Work History
Landscaper
Angelo's Landscaping
Calgary, AB
05.2026 - Current
- Assisted in planting and maintaining various landscaping elements, ensuring aesthetic appeal and health of plants.
- Operated basic landscaping tools and equipment under supervision, prioritizing safety and proper use.
- Learned effective techniques for lawn care, including mowing, edging, and fertilizing to promote growth.
- Supported landscape design implementation by preparing sites for planting and construction activities.
Driver and Administrative Assistant
Federal Republic of Germany Office of Defense Administration (FRG ODA USA/CA)
Reston, VA
09.2024 - 10.2025
- Driving the service vehicle of the Director FRG ODA USA/CA and organizing the Director’ s official trips also during weekends and outside regular working hours.
- Issuing and maintaining records of all service vehicles, as well as coordinating vehicle maintenance and servicing
- Managing all official fuel cards and reconciling supplier invoices on a monthly basis within the area of responsibility of FRG ODA USA/CA.
- Briefing all fuel card users on proper use of the fuel cards and maintaining accurate fuel card records.
- Updating the agency’s organizational chart and forwarding it to the IT section for publication on internal website
- Carrying out additional registry tasks as instructed by Subsection head.
- Servicing as deputy for processing incoming and outgoing mail in the registry and managing office supplies.
Bartender
Makers Union Arlington/Alamo Drafthouse Cinema
Arlington, VA
12.2022 - 09.2024
- Crafted signature cocktails and provided exceptional service in a fast-paced environment.
- Managed bar inventory, ensuring optimal stock levels and product availability.
- Trained new staff on drink preparation techniques and customer service standards.
- Maintained cleanliness and organization of bar area to enhance guest experience.
Service Delivery Manager
Deutsche Telekom
Kosice, Slovakia
05.2022 - 11.2022
- Dedicated service contact for 2 enterprise German business partners.
- Schedule and attend 7-10 weekly meetings to discuss and evaluate business operations.
- Create monthly financial reports and prepare data for invoice processing.
- Troubleshoot and analyze incidents.
Accounts Payable Specialist
Johnson Controls International
Bratislava, Slovakia
05.2019 - 12.2021
- Managed vendor invoices, ensuring timely processing and compliance with company policies.
- Reconciled accounts payable transactions, maintaining accuracy of financial records.
- Mentored junior staff on best practices in accounts payable procedures and software usage.
- Manage issues with late payments, dunning letters, and delivery stops.
- Communicate with over 1,000 suppliers and procurement teams in German, English, and Slovak.
- Resolve business to business (B2B) escalations in written and spoken form.
Retail Account Manager
Amazon Data Services
Bratislava, Slovakia
05.2016 - 04.2019
- Negotiate terms and conditions for suppliers in the German marketplace.
- Review supplier performance based on return rates and revenue generation.
- Develop improvement plans for suppliers with insufficient performance.
- Establish trusted relationships with suppliers.
Order Entry Processor
Dell Technologies
Bratislava, Slovakia
03.2013 - 05.2016
- Processed high-volume customer orders with accuracy and efficiency using order management systems.
- Collaborated with cross-functional teams to streamline order fulfillment processes and enhance customer satisfaction.
- Trained new team members on order entry procedures and system navigation for improved onboarding experience.
- Monitored inventory levels to ensure timely processing of orders and minimize delays in shipments.
Education
Bachelor of Science - Management
Commenius University
Bratislava, Slovakia05-2017
Skills
- ProServe Certificate
- Flexible and adaptable
- Time management
- Customer service
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Decision-making
- Payment/Invoice processing
- Customer satisfaction
Accomplishments
Recognition of dedication, engagement and punctuality during service employment for Federal Republic of Germany, Office of Defense Admnistration.
Languages
English
Native or Bilingual
German
Native or Bilingual
Slovak
Native or Bilingual
Czech
Native or Bilingual
Timeline
Landscaper
Angelo's Landscaping
05.2026 - Current
Driver and Administrative Assistant
Federal Republic of Germany Office of Defense Administration (FRG ODA USA/CA)
09.2024 - 10.2025
Bartender
Makers Union Arlington/Alamo Drafthouse Cinema
12.2022 - 09.2024
Service Delivery Manager
Deutsche Telekom
05.2022 - 11.2022
Accounts Payable Specialist
Johnson Controls International
05.2019 - 12.2021
Retail Account Manager
Amazon Data Services
05.2016 - 04.2019
Order Entry Processor
Dell Technologies
03.2013 - 05.2016
Bachelor of Science - Management
Commenius University
Certificate of recognition for services to Federal Republic of Germany
Official government document, available upon request.