Furahisha Joyce Muhabwa
Edmonton,AB
Summary
Dedicated inspiring Community Support Worker with strong case management skills. Exceptional coordinator of services, events, and schedules. Culturally competent communicator with fluency in English and Swahili
Overview
10
10
years of professional experience
Work History
Healthcare Assistant
St. Michaels / Eaux claires Extend Care
Edmonton, AB
09.2023 - 02.2024
- Assisted patients with activities of daily living.
- Ensured that all safety protocols were followed at all times.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Monitored patient progress and reported any changes to the healthcare team.
- Reported any suspected abuse or neglect of patients to appropriate authorities.
- Provided assistance to nursing staff with patient care activities such as bathing, dressing and feeding patients.
- Performed basic clinical tasks such as taking vital signs, height and weight measurements and blood glucose tests.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Interacted with patients in a compassionate manner to ensure their comfort during procedures or examinations.
- Used hospital-approved devices and techniques to transport and lift patients.
- Participated in training sessions regarding new policies, procedures, equipment usage.
- Maintained accurate records of patient information including medical history, test results, medications and treatments administered.
- Responded to call lights and completed frequent rounds to meet patients' needs.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Recorded vital signs, weight and patient information in electronic health records system.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Monitored individuals to identify and address specific care needs.
- Conducted patient health checks and communicated observations of patients' conditions to medical staff.
- Prepared rooms prior to patient visits by ensuring that they were stocked with necessary supplies.
Grocery Clerk
Freshco Palisade Square
Edmonton, AB
11.2021 - 08.2022
- Stocked shelves, rotated merchandise and ensured product freshness.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
Concession Stand Attendant
Rogers place/Compass Group
Edmonton, AB
10.2021 - 07.2022
- Operated cash registers, counted money and logged daily sales and expenditures.
- Performed opening duties including counting money in cash drawer and verifying daily deposits against receipts.
- Stocked and restocked food and equipment items as necessary.
- Prepared and promptly served food, beverages and desserts to customers.
- Performed frequent sanitation procedures when handling and preparing food.
- Greeted customers and provided excellent customer service.
- Verified age for customers purchasing alcohol or tobacco products.
- Ensured that concession stands remained compliant with local health regulations.
- Processed credit card payments accurately using point-of-sale system.
- Prepared bills, handled cash and credit card transactions and distributed change.
Payroll/Recording Clerk
City Center
Edmonton, AB
01.2014 - 01.2018
- Prepared routine reports, claims, bills, or orders
- Collected and record data from customers, staff, and the public
- Answered questions from customers and the public about products or services
- Filed and maintain paper or electronic records.
Cashier and Food Handler
Orii Vegan and Vegetarian Market
Edmonton, AB
01.2020
- Requested price checks, honoring coupons
- Collected payment and giving appropriate change
- Responsible for counting the contents of the cash register drawer at the end of each shift
- Worked at own pace with no supervision and making sure everything goes well.
Education
Some College (No Degree) - Health Care Aide
Makami College
Edmonton, AB02-2024
Diploma in Accounting and Payroll Administration -
CDI College
01.2018
Some College (No Degree) - English Language Development (ESL)
NorQuest College
Edmonton, ABSkills
- Good initiative and problem-solving skills, able to work under pressure and meet deadlines
- Strategic relationship and partnership-building skills: listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
- Excellent PC skills such as email and data entry, proficient in MS office
- Ability to learn quickly from watching or listening to others
- First Aid and CPR/AED Level C certificate
- Trauma Informed Care certificate
- Gender Based Analysis certificate
- Assist Suicide Intervention certificate
- Strong ability to build rapport with individuals with high behavioral needs
- Proserve Certificate
- Ability to confidently provide front-line, face-to-face support to individuals with varying challenges
- Ability to work with mental health concerns, self-harming behaviors, and aggressive tendencies
- Excellent verbal and written communication skills
- Ability to respond and remain calm in emotionally charged situations
- Basic computer skills
- Strong time management and organizational skills
- Ability to identify issues, set priorities, and implement an appropriate plan of action
- Strong teamwork skills – proven ability to work collaboratively
- Reliable transportation
- Document Management
- Companionship and emotional support
- Outpatient care
- Supporting personal needs
- Dementia and Alzheimer's knowledge
- Inpatient care
- Medical Records Management
- Recording vital signs
- Patient-focused care
Volunteer Experience
Edmonton Rosslyn School for Newcomers, Edmonton, 2018, Demonstrated exceptional listening skills when translating messages accurately, quickly, and clearly, Provided academic support to students, delivering life skills, Time management, good communication skills and worked with a good number of people, Computer coach and translator
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Healthcare Assistant
St. Michaels / Eaux claires Extend Care
09.2023 - 02.2024
Grocery Clerk
Freshco Palisade Square
11.2021 - 08.2022
Concession Stand Attendant
Rogers place/Compass Group
10.2021 - 07.2022
Cashier and Food Handler
Orii Vegan and Vegetarian Market
01.2020
Payroll/Recording Clerk
City Center
01.2014 - 01.2018
Some College (No Degree) - Health Care Aide
Makami College
Diploma in Accounting and Payroll Administration -
CDI College
Some College (No Degree) - English Language Development (ESL)
NorQuest College