Miriam Haile
Richmond,Canada
Summary
Dynamic retail leader with 15+ years of management and sales leadership experience across luxury and premium brands. Proven track record of driving store profitability, elevating customer experience, and leading high-performing teams through coaching, performance development, and strong operational oversight. Highly skilled in client relationship building, visual merchandising, CRM, and implementing strategies that increase traffic, conversion, and loyalty. Known for fostering collaborative, motivated teams and adapting quickly in fast-paced retail environments. Multilingual and customer-focused, with strong digital fluency and passion for fashion retail.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Maje
01.2022 - Current
- Lead the sales floor and inspire team members to deliver an elevated customer experience aligned with brand standards.
- Coach, train, and develop staff in selling skills, product knowledge, and client engagement to increase conversion, UPT, and productivity.
- Build and maintain a strong personal client book through proactive outreach, follow-ups, and digital communication.
- Oversee daily operations including opening/closing procedures, workflow management, returns/exchanges, and task delegation.
- Execute seasonal visual merchandising directives and ensure consistent brand presentation across the store.
- Partner with management to improve performance, support coaching initiatives, and drive the store toward achieving sales and KPI targets.
Senior Client Advisor
Brunello Cucinelli
11.2017 - 12.2021
- Played a key role in opening Canada’s first Brunello Cucinelli boutique, helping establish a strong client base and delivering top sales results.
- Consistently surpassed sales goals through personalized service, client development, and relationship-driven selling.
- Collaborated with head office and operations to manage inventory, product quality control, and repair processes.
- Drove client loyalty by anticipating needs, offering curated styling, and creating luxury-level client experiences.
- Contributed to a collaborative team culture and ensured alignment with high visual merchandising and brand standards.
Assistant Manager
Hugo Boss
04.2015 - 11.2017
- Supported daily store leadership, driving strong sales performance and a client-focused culture.
- Strengthened customer loyalty using CRM tools, personalized service, and proactive outreach.
- Participated in ongoing training, specializing in tailoring and fit expertise to enhance client confidence and satisfaction.
- Contributed to visual merchandising, stock management, and operational procedures to ensure efficiency and compliance.
- Consistently exceeded personal sales targets and supported team achievement of KPIs.
Sales Manager
Chanel
12.2008 - 02.2015
- Led and motivated a high-performing sales team while overseeing daily operations, brand standards, training, and staffing.
- Achieved annual sales increases of 15% through coaching, KPI management, and client development.
- Conducted monthly performance reviews and provided strategic direction to elevate team engagement and results.
- Maintained exceptional store presentation and visual standards, ensuring alignment with Chanel’s global aesthetic.
- Served as a key brand ambassador, upholding luxury service expectations and client relationship excellence.
Education
Business Management Diploma -
Kwantlen Polytechnic University
Vancouver, BC01.2005
Skills
- Store & Sales Floor Leadership
- Team Training, Coaching & Performance Development
- Sales Growth, KPIs & Productivity Optimization
- Clienteling, CRM & Loyalty-Building Strategies
- Visual Merchandising & Brand Presentation
- Operations, Scheduling & Daily Store Management
- Inventory, Stock Management & Loss Prevention
- Problem-Solving & Decision-Making
- Collaboration, Communication & Team Engagement
- Microsoft Office, Mobile & Digital Platform Skills
Community Service
Humanitarian Volunteer Work, East Africa, Supported orphanages and community welfare initiatives, demonstrating compassion and strong cultural adaptability.
Timeline
Assistant Manager
Maje
01.2022 - Current
Senior Client Advisor
Brunello Cucinelli
11.2017 - 12.2021
Assistant Manager
Hugo Boss
04.2015 - 11.2017
Sales Manager
Chanel
12.2008 - 02.2015
Business Management Diploma -
Kwantlen Polytechnic University