HIDAYATH WAHAB
Richmond,Canada
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
24
24
years of professional experience
Work History
Sales Associate & Customer Service
West Coast Car Rentel HQ
Richmond, BC
02.2025 - Current
- Coordinated logistics for fleet management and vehicle maintenance processes.
- Streamlined communication between departments to enhance operational efficiency.
- Managed scheduling of vehicle reservations, ensuring optimal resource allocation.
- Established partnerships with local businesses to expand customer outreach initiatives.
- Maintained detailed records of price adjustments, promotions, and customer feedback for reporting and analysis.
- Worked effectively in fast-paced environments.
- Managed rental agreements, coordinating vehicle availability with customer needs.
Channel Sales Representative
Asus Global (Singapore) Pte Ltd
Colombo
06.2024 - 01.2025
- Led channel partner recruitment efforts to expand market presence and drive sales growth.
- Fostered strong relationships with key stakeholders, enhancing collaboration and support for product launches.
- Analyzed market trends and competitive landscape to inform strategic decision-making and pricing strategies.
- Coordinated training programs for channel partners to improve product knowledge and sales techniques.
- Monitor and track sales progress, focusing on sell-in, sell-thru, and sell-out metrics.
- Perform market research to identify new opportunities and potential customers to increase market share.
- Focusing on B2B sales within the assigned business partners.
Business Management Associate
Trident Corporation (Pvt) Ltd
Colombo
12.2017 - 05.2024
- Identified new business opportunities, including new markets, customers, and partnerships.
- Generated sales leads through cold calling and client meetings, presenting company products and services.
- Prepared proposals and quotations after understanding customer needs, and followed up on potential sales leads.
- Conducted sales forecasts and provided detailed analysis to senior management.
- Fostered long-term customer relationships to ensure continuous revenue generation.
- Managed budgeting and forecasting, ensuring financial accuracy and accountability.
Product Management Specialist
HP PSG Business - EZY Distribution (Pvt) Ltd
Colombo
12.2014 - 12.2017
- Managed all product lifecycle processes, including research, planning, competitive analysis, and market positioning.
- Led product launch initiatives, ensuring successful market entry, and alignment with business strategy.
- Conducted product and market research to drive strategic decision-making and increase market penetration.
- Managed end-to-end product life cycle, driving consistent innovation and growth within the portfolio.
- Created compelling marketing materials that showcased unique selling points while resonating with target audiences.
Business Development Executive
HP Business - IT Link Distributions Pvt Ltd
Colombo
02.2012 - 11.2014
- Drive business growth by identifying market opportunities and creating sales and marketing strategies.
- Built and maintained positive relationships with existing and prospective clients.
- Forecasted sales targets, developed growth strategies, and ensured alignment with customer satisfaction goals.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic plans to optimize resource allocation and project execution.
Channel Sales Representative
Trident Corporation (Pvt) Ltd
Colombo
06.2009 - 02.2012
- Developed and executed strategies to expand market reach and drive revenue growth.
- Onboarded new channel partners and managed key accounts, ensuring consistent business growth.
- Delivered sales enablement tools, training, and resources to optimize partner performance.
- Developed and maintained relationships with key channel partners to enhance sales performance.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- B2B sales focus.
Channel Sales Executive
EPSI Computers (Pvt) Ltd
Colombo
03.2007 - 05.2009
- Developed new sales channels, ensured credit approval procedures, and reached sales targets.
- Assisted in customer account management, ensuring timely payments, and resolving customer issues.
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new opportunities and trends in technology sector.
- Managed sales pipeline, ensuring timely follow-ups and customer engagement throughout process.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Care & Storekeeping
PC House PLC Ltd
Colombo
09.2001 - 12.2006
- Coordinated marketing activities, including supplier communication, and preparing marketing quotations.
- Managed store activities, ensuring proper documentation, inventory control, and ISO-certified reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
MBA - Business Administration
University of Northampton
UK12.2022
Executive Diploma - Business Administration And Management
Human Resource Management Institute
Colombo12.2021
Associate of Arts - Marketing Management
University of Sri Jayewardenepura
Colombo, Sri Lanka.06.2008
Skills
- Negotiation & Deal Closing
- Multi-tasking strength
- Excellent people skills
- Leadership & Team Building
- Problem-Solving & Critical Thinking
- Relationship Management & Empathy
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
PERSONAL DETAILS
- Home Address: 9980 Mortfield Court Richmond BC. V7A 2V8.
- TP: +1(672) 999 3521
Timeline
Sales Associate & Customer Service
West Coast Car Rentel HQ
02.2025 - Current
Channel Sales Representative
Asus Global (Singapore) Pte Ltd
06.2024 - 01.2025
Business Management Associate
Trident Corporation (Pvt) Ltd
12.2017 - 05.2024
Product Management Specialist
HP PSG Business - EZY Distribution (Pvt) Ltd
12.2014 - 12.2017
Business Development Executive
HP Business - IT Link Distributions Pvt Ltd
02.2012 - 11.2014
Channel Sales Representative
Trident Corporation (Pvt) Ltd
06.2009 - 02.2012
Channel Sales Executive
EPSI Computers (Pvt) Ltd
03.2007 - 05.2009
Customer Care & Storekeeping
PC House PLC Ltd
09.2001 - 12.2006
MBA - Business Administration
University of Northampton
Executive Diploma - Business Administration And Management
Human Resource Management Institute
Associate of Arts - Marketing Management
University of Sri Jayewardenepura