MIRANDA ASIAMAH
Brampton,ON
Summary
Detail-oriented Administrative Professional with over 3 years of experience in managing operational support and customer relations. Achieved accuracy in billing and data integrity through meticulous processing of invoices, credits, and returns, while effectively coordinating high-volume communications and order processing with sales and warehouse teams. Focused on delivering exceptional client service and maintaining organized workflows.
Overview
9
9
years of post-secondary education
5
5
years of professional experience
Work History
Backoffice / Customer Experience Representative
Wurth Canada
Guelph, ON
01.2022 - Current
- Handled high-volume calls and emails, acting as the primary contact for client requests and ensuring professional communication.
- Coordinate with sales representatives and warehouse teams to resolve customer requests, confirm information and support efficient order processing.
- Verified customer and order information prior to release, ensuring accuracy throughout the customer-service process.
- Enter, update and maintain accurate customer and account information, supporting data integrity and reliable customer records.
- Prepare quotes and update pricing for sales representatives, processing administrative requests and supporting timely customer service.
- Processed invoices, credits and returns accurately, ensuring smooth administrative and billing operations.
Assistant Key Holder (Part-time)
Wurth Canada
Mississauga
10.2025 - Current
- Prepare and verify customer orders for pickup, ensuring information and items are accurate before release.
- Served customers with product pickups, inquiries, and order verification, providing reliable assistance for routine requests.
- Supported daily pickup-shop operations, including opening, closing, and secure lock-up activities to ensure smooth workflow.
- Entered and maintained accurate inventory information by restocking shelves, organizing products, and monitoring stock levels to ensure product availability.
- Maintain an organized work environment and follow established safety procedures to support efficient daily operations.
Education
Communications & Media Studies
Carleton University
Ottawa, ON 09.2018 - 09.2023
High School Diploma -
Turner Fenton Secondary School
Brampton, ON 09.2014 - 06.2018
Skills
- Invoice, Credit & Return Processing
- Invoice management
- Quote generation
- Customer Account Maintenance
- Data Entry & Information Updates
- Order tracking
- Client Service
- Microsoft Office proficiency
- Jira & DAX expertise
- Organizational multitasking
- Team collaboration
- Problem solving
- Adaptability
- Customer records
Skills
Invoice, Credit & Return Processing
Invoice management
Quote generation
Customer Account Maintenance
Data Entry & Information Updates
Order tracking
Client Service
Microsoft Office proficiency
Jira & DAX expertise
Organizational multitasking
Team collaboration
Problem solving
Adaptability
Customer records
Timeline
Assistant Key Holder (Part-time)
Wurth Canada
10.2025 - Current
Backoffice / Customer Experience Representative
Wurth Canada
01.2022 - Current
Communications & Media Studies
Carleton University
09.2018 - 09.2023
High School Diploma -
Turner Fenton Secondary School
09.2014 - 06.2018