Simerjeet Kaur
Brampton,Ontario
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Experience Representative
Zara Warehouse
09.2020 - Current
- Monitored customer feedback to identify areas of improvement in customer experience.
- Maintain good working relationship with customers by responding to all inquiries and complaints concerning orders and shipment in courteous and efficient manner.
- Report customer feedback to management, including any signs of customer satisfaction.
- Prepare reports concerning customer service activities as required by supervisors.
- Handle returned product in efficient manner and assure proper credit is given to customer
- Promote clean ,safe and positive work environment .
- Adhered to established customer satisfaction strategies to support swift issue resolution
Crew Member
McDonald's Restaurant
Brampton, ON
11.2022 - Current
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Post Graduate Diploma - Mobile App Design And Development
Lambton College of Applied Arts And Technology
Toronto, ON04.2021
Masters in Information Technology -
SGGS Khalsa College
Mahilpur,Punjab07.2015
Bachelor of Computer Applications - Computer Applications
SGGS Khalsa College Mahilpur
Punjab04.2013
Skills
- Team Management Experience
- Information Updates
- New Hire Orientation
- Claims Investigations
- Efficient Service
- Return Processing
- Microsoft Office
- Training Junior Team Members
- Complaint Resolution
Timeline
Crew Member
McDonald's Restaurant
11.2022 - Current
Customer Experience Representative
Zara Warehouse
09.2020 - Current
Post Graduate Diploma - Mobile App Design And Development
Lambton College of Applied Arts And Technology
Masters in Information Technology -
SGGS Khalsa College
Bachelor of Computer Applications - Computer Applications
SGGS Khalsa College Mahilpur
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