Elena Panina

Ability to achieve the required sales goals

Provide excellent customer service,

Training employee for new

product knowledge and events applications

Ability to maximize sales profitability

Organize special event Dolce Cabana ,Farregamo, Narciso Redrigas,Issey Miyake in store events Gala.

Merchandising according to the planogram

• Worked flexible hours; night, weekend, and holiday shifts.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Served customers and followed outlined steps of service.
• Resolved problems, improved operations and provided exceptional service.
• Exceeded goals through effective task prioritization and great work ethic.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.
• Communicated professionally with colleagues, freelancers and clients.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
• Trained staff on operating procedures and company services.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• MY 26 Customer experience is personalize positive attitude excellent .