Minh Thang Le (Victor)
Vancouver
Summary
Developed leadership and organizational skills in fast-paced retail environment, focusing on team management and customer satisfaction. Skilled in handling inventory, staff coordination, and ensuring operational efficiency. Seeking to transition into new field where these skills can be effectively applied and expanded.
Overview
8
8
years of professional experience
Work History
Retail Store Supervisor
Sandy Farm Market
Vancouver, BC
02.2023 - Current
- Merchandising and Sales Optimization : Reviewed merchandising strategies to align with product sales data and advertising campaigns, resulting in a 30% increase in sales.
- Inventory Management and Shelf Maintenance : Ensured grocery and produce shelves were consistently clean, fully stocked, and visually appealing, reducing not good, out-of-date products by 90%
- Inventory Accuracy and Product Rotation : Regularly checked inventory and performed product rotation to minimize waste due to damage and expired items, resulting in reduction in inventory loss.
- Store Display Setup : Developed and implemented engaging store displays throughout the store to boost product visibility and drive sales, leading to a 15% increase in impulse purchases.
- Customer Service Excellence : Responded promptly to customers' inquiries about products, assisted customers in selection and checkout, provided knowledgeable recommendation based on individual needs and resolved issues efficiently.
- Delivery and Receiving Management : Received grocery deliveries, verified the accuracy of orders and invoices, and ensured products were stored in the appropriate locations in the store or warehouse, streamlined the stocking process.
- Team Leadership and Training : Trained and supervised a team of 6 associates, fostering a collaborative and productive work environment that enhanced overall store performance.
- Additional Duties: Took part in various store positions as needed such as cashier, keyholder, cleaner, delivery. assisted frozen and deli sections, demonstrating flexibility and a commitment to supporting the team in achieving organizational goals.
Sales Supervisor
Van Duy Phuong Co., Ltd
Ho Chi Minh City, Vietnam
07.2017 - 01.2023
- Oversaw the sales team's daily operations and progressed
- Divided tasks among the sales team staff and ensured target goals are met
- Reviewed large payments and returns or defective or expired supplements
- Handled complex customer requests and complaints and ensured customer satisfaction
- Ordered supplements, ensured proper inventory and backstock in order to fulfill orders
- Reported to upper management regarding sales numbers and staff's performances
- Hired and trained new sales team members on promoting products and improved customers' satisfaction
- Supported upper management in building and implemented marketing strategies to promote health supplements for the Vietnamese market and improve client's loyalty
- Received deliveries and scheduled shipments for customers and clients.
Education
Bachelor of Arts - Business Administration
Hanoi Open University
Hanoi, Vietnam06-2017
Skills
- Store operations and maintenance
- Teamwork, multitasking
- Warehouse organization, inventory ordering
- Staff management, training and development
- Product display, visual merchandising
- Time management, task prioritization
- Attention to detail, problem-solving abilities
- Customer satisfaction
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Retail Store Supervisor
Sandy Farm Market
02.2023 - Current
Sales Supervisor
Van Duy Phuong Co., Ltd
07.2017 - 01.2023
Bachelor of Arts - Business Administration
Hanoi Open University