Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Milae Nam

Toronto,Canada

Summary

Detail-oriented and customer-focused barista with 2 years of experience in creating delicious coffee beverages and providing exceptional customer service. Seeking to leverage my skills and knowledge to contribute to the team at % Arabica Coffee.

Overview

6
6
years of professional experience

Work History

Barista

Bread & Roses Bakery Cafe
09.2019 - 05.2021
  • Prepare and serve espresso-based drinks such as lattes, cappuccinos, and macchiatos according to established recipes and standards.
  • Operate espresso machines and other equipment safely and effectively, maintaining cleanliness and functionality.
  • Greeted and assisted customers in a fast-paced café environment, maintaining a courteous demeanor.
  • Managed inventory and stocked supplies to ensure availability of ingredients and merchandise.
  • Trained and mentored new team members on coffee preparation techniques and customer service standards.

Food Server

Nara Sushi
03.2018 - 05.2020
  • Greet and seat guests, providing menus and answering any initial questions about menu items.
  • Take and accurately enter food and beverage orders from customers.
  • Deliver orders to tables promptly and ensure all items are presented correctly and according to customer preferences.
  • Check back with customers to ensure satisfaction and promptly handle any issues or concerns.
  • Collaborate with kitchen staff to ensure timely and accurate preparation of orders.

B2B Trade Analyst

LG Electronics
06.2021 - 05.2024
  • Review customer claim invoices and validate it against contracts
  • Support sales program registration, monitoring and maintenance
  • Analyzing and reporting of B2B accounts status
  • Budgeting sales deduction monthly and yearly.

Education

Diploma - Global Tourism Business: Hospitality and Tourism

Seneca College
01.2019

Bachelor's Degree - Tax & Accounting

Seoul Cyber University / Hankuk Foreign University
Korea
01.2021

Skills

  • Smart Serve
  • Food Handler Certificate
  • PILOT Coffee Roasters Barista Training
  • Proficient in preparing a variety of espresso-based beverages and coffee brewing techniques
  • Ability to work effectively in a team-oriented environment
  • Multilingual in Korean, English and Japanese

Personal Information

Status: Permanent Resident

Languages

English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Full Professional

Timeline

B2B Trade Analyst

LG Electronics
06.2021 - 05.2024

Barista

Bread & Roses Bakery Cafe
09.2019 - 05.2021

Food Server

Nara Sushi
03.2018 - 05.2020

Diploma - Global Tourism Business: Hospitality and Tourism

Seneca College

Bachelor's Degree - Tax & Accounting

Seoul Cyber University / Hankuk Foreign University

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Milae Nam