MELISSA S. ALI
Etobicoke
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Algonquin Pines Campgrounds
05.2024 - Current
- Managed reservations, payments, and maintained accurate records, ensuring compliance with hotel policies and contributing to the smooth operation of front desk activities. Streamlined check-in/out processes, enhancing guest experience through effective time management and attention to detail.
Front Desk/Guest Service Agent
Element Vaughan Southwest
02.2024 - 05.2024
- Managed check-ins/outs, and reservations, for a high-volume hotel. Provided exemplary guest service, achieving a customer satisfaction rating of 95% based on post-stay surveys. Managed a multi-line phone system, answering an average of 50 calls per day and directing inquiries to the appropriate departments.
Flight Attendant
Lynx Air
10.2023 - 02.2024
- Ensured safety and comfort of passengers on Lynx Air flights, serving an average of 150 passengers per flight. Managed cabin inventory, including meals and amenities, minimizing waste and optimizing resources. Collaborated with fellow cabin crew members to execute efficient service delivery, contributing to an on-time departure rate of 95%. Conducted pre-flight briefings and demonstrations effectively communicating emergency procedures to passengers. Achieved 100% compliance with airline safety regulations and procedures during pre-flight checks and in-flight operations.
Sales Associate
Guess?
07.2022 - 10.2023
- Assisted in maintaining accurate inventory, organized merchandise, contributing to an efficient shopping experience and improved store aesthetics. Successfully built rapport with customers, providing personalized service, resulting in an increase in repeat business and positive customer feedback. Consistently exceeded monthly sales targets through effective product knowledge, upselling techniques, and strategic promotions.
Education
Medical Office Administration
Canadian College of Business, Science, And Technology
Scarborough, ONCertified by Google - Data Analysis
N Power Canada
01.2022
Skills
- Pro Serve
- Smart Serve
- First Aid, CPR, AED
- Food handler’s Certificate
- High 5
- Customer Service
- Stress Management
- Emergency Care
- Emotional Intelligence
- Poised
- Professional Demeanor
Languages
English
Full Professional
Timeline
Front Desk Agent
Algonquin Pines Campgrounds
05.2024 - Current
Front Desk/Guest Service Agent
Element Vaughan Southwest
02.2024 - 05.2024
Flight Attendant
Lynx Air
10.2023 - 02.2024
Sales Associate
Guess?
07.2022 - 10.2023
Certified by Google - Data Analysis
N Power Canada
Medical Office Administration
Canadian College of Business, Science, And Technology
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