MIKE SOLOMON
Thorold,Canada
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Ma Chinese Cuisine
09.2022 - Current
- Excelled in creating welcoming and responsive atmosphere, managing and attending to an average of 60 guests during peak hours & events with high customer satisfaction
- Showcased adept problem-solving skills in high-pressure situations, ensuring customer concerns were addressed promptly and satisfactorily
- Recognized by company as a top employee for receiving over 20 5-star reviews on Google while maintaining a 20-30% average tip on 90% of all tables at the restaurant.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Representative & Technician
College Pro
04.2022 - 07.2024
- Sold window cleaning services in Niagara, spearheading 20% increase in net sales revenue through effective door-to-door marketing
- Secured over 50 leads daily, resulting in more than $10,000 in customer bookings
- Cultivated strong relationships with clients on job sites.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Content Creator, Social Media Manager & Creative Director
Canada, UK, Nigeria
01.2019 - Current
- Partnered with influencers to create captivating content for local & global brands, including Fashion Nova, Loungewear, Coca-Cola, Naked Wolfe, etc
- Spearheaded multimedia campaigns, delivering engaging content that resonated with diverse audiences, resulting in an overall 50% increase in account engagement
- Co-created and executed an exclusive viewing of the V&A Africa Fashion Exhibition at the Victoria and Albert Museum, London, UK, for a private high-net-worth art enthusiast and select members of a global art and youth empowerment-focused audience to promote African art and artistic talent.
- Implemented strategies and tactics to grow followers on social media channels.
Photographer and Videographer
Canada & UK
09.2022 - Current
- Managed social media platforms, increasing platform interactions by 50%
- Collaborated with the team to understand their vision, ensuring final product met or exceeded expectations.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Enhanced video production quality by utilizing advanced editing techniques and software.
Education
Honours Bachelor of Arts in Media and Communication studies -
Brock University
Thorold, Ontario12.2025
GEC Academy
Lagos, NG06.2020
Skills
- MS Office
- Adobe Creative Cloud
- Interpersonal communication
- Oral and written communication
- Digital media creation, strategy and analysis
- Photography
- Videography
- Content writing
- Time management
- Organization
- Exceptional customer service
- Strong Work Ethic
- Cash Handling
- Guest Engagement
Languages
Igbo
Native or Bilingual
English
Native or Bilingual
Visual Portfolio
https://drive.google.com/drive/folders/1-EA-uX3NzVxhebLNKp5oxbd8SHQbMALN?usp=sharing
Certification
Smart Serve
Timeline
Server
Ma Chinese Cuisine
09.2022 - Current
Photographer and Videographer
Canada & UK
09.2022 - Current
Sales Representative & Technician
College Pro
04.2022 - 07.2024
Content Creator, Social Media Manager & Creative Director
Canada, UK, Nigeria
01.2019 - Current
Honours Bachelor of Arts in Media and Communication studies -
Brock University
GEC Academy
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