Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Janelle Brandsma

St. Albert,Canada

Summary

Multifaceted leader with sound judgment, good planning abilities and excellent interpersonal communication strengths. Organized and dependable, successful at managing multiple priorities. Objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, sales skills and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Server

Chartwell Retirement Residences
03.2023 - Current
  • Sets a positive tone for entire dining experience.
  • Cultivated warm relationships with regular customers.
  • Resolves customer complaints promptly and professionally to maintain positive reputation.
  • Displays enthusiasm and promotes excellent service to customers.

Dayhome Operator

Self-employeed
08.2020 - 06.2022
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Met with parents about daily activities, positive developments, and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Events Manager and Host @ Rock'N'Plants YEG

Owner-Operator And Host
05.2018 - 02.2020
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Performed event coordination for larger parties and gatherings.
  • Public Speaking
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
  • Planned parties according to customer specifications.

Kids Ministry Team Lead

Sherwood Park Alliance Church
09.2011 - 07.2017
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage to meet goals
  • Trained new team members by relaying information on procedures and safety requirements.
  • Established positive relationships with students and families.
  • Guided students to develop social, emotional and physical skills.
  • Organized and supervised large and small group activities.

General Manager

ClubFit
03.2004 - 12.2009
  • Evaluated trainee performance to provide individual coaching, tools and constructive feedback
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
  • Developed and maintained relationships with customers
  • Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
  • Developed and implemented strategies to increase sales and profitability.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built relationships with customers and community to establish long-term business growth.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Skills

  • Staff Management
  • Customer Relationship Management
  • Sales and Marketing
  • Lead Generation
  • Time Management
  • Self Starter
  • Managing Live Events
  • Team Player
  • MS Excel
  • MS Office
  • Coordinate Events
  • Guest Satisfaction
  • Customer Relations
  • Customer Service Excellence
  • Active Listening
  • Confident Public Speaker
  • Creative, Enthusiastic and Organized

Accomplishments

Management and leadership of a team of 30 at ClubFit. Animated sales workshops which resulted in an increase of sales company wide for eight consecutive months. Creation and execution of the corporate sales program module in its earliest stage. Resulted in the creation of its own position for the corporate program and a promotion to General Manager of two ClubFit locations. Led in the planning and coordination of sales pitch training meetings and presentations. Provided positive leadership to employees and helped to increase the morale of Club by increasing trust and rapport.


Participated and helped organize and develop a community garden program in Keheewin Area. Sourced and Negotiated contracts with vendors for supplies. Resulting in a strong impact of community development and sustainability. Providing in the creation of a space for community to gather and engage with one another which resulted in a solidified bond with the community.


Successfully planned and organized many charitable events with ClubFit. Resulted in increased exposure and increased enrollment.


Excellent at fostering and maintaining loyalty and trust with customers, employees and management. Proven

to be an excellent communicator within a sales, church and community environment. I have Excellent professional interpersonal skills, communication and presentation skills.



Timeline

Server

Chartwell Retirement Residences
03.2023 - Current

Dayhome Operator

Self-employeed
08.2020 - 06.2022

Events Manager and Host @ Rock'N'Plants YEG

Owner-Operator And Host
05.2018 - 02.2020

Kids Ministry Team Lead

Sherwood Park Alliance Church
09.2011 - 07.2017

General Manager

ClubFit
03.2004 - 12.2009

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Janelle Brandsma