Jyotsna Gupta

• Followed health and safety protocols for maintaining safe and sanitary environments for customers and staff.
• Served food and beverages promptly with focused attention to customer needs.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Managed orders, payments, and upselling in a busy environment, emphasizing customer satisfaction and attentiveness.
• Effectively handled customer requests and special needs, showcasing strong multitasking and customer service skills.

• Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
• Organized packaging workstations and met daily targets with high attention to detail.
• Collaborated with team members to complete tasks efficiently, demonstrating adaptability and reliability in a fast-paced environment.
• Maintained clean and safe work environment, adhering to company safety regulations and policies.

• Evaluated customer creditworthiness for auto loans, analyzing credit reports, financials, and banking data.
• Managed accounts receivable processes, ensuring timely client follow-ups and payment plans tailored to clients’ financial situations.
• Provided clear explanations of loan requirements, effectively handled customer queries, and maintained high standards of client satisfaction.
• Negotiated and managed loan terms in alignment with customer needs, prioritizing client trust and transparency.

• Developed comprehensive product knowledge, enabling best possible solutions for clients'' specific needs.
• Maintained relationships with customers by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Acquired and engaged high-value clients, enriching relationships and expanding wallet share by offering customized financial solutions.
• Used CRM systems to manage client data, track interactions, and ensure personalized service that met and exceeded client expectations.
• Coordinated with cross-functional teams to resolve client issues promptly, ensuring compliance with industry standards and company policies.

• Created a structured social media marketing plan & budget for their ongoing project named MIGHTY MASTERS S1.
• Identified the correct measures to set objectives and evaluate social media marketing.
• Reviewed and prioritized the strategic options for boosting customer acquisition, conversion, and retention.
• Understood and followed the practical success factors to improve results from social media marketing.