Mike Palma
Morinville,AB
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Fire Sprinkler Manager
Troy Life & Fire Safety Ltd.
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Sales / Estimating
Vipond Inc.
09.2020 - 05.2021
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Prepared material orders to complete projects on time and within budget.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Prepared bids and proposals to submit to clients and secure new business.
Journeyman Fire Sprinkler Systems Installer
Vipond Inc.
03.2003 - 05.2021
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Measured, threaded, and cut materials to correct angles.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Filled pipe systems with water and air to determine location of leaks.
- Eliminated risks by correctly identifying potential safety hazards.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Planned pipe system layout, installation and repair according to specifications.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
- Kept detailed job records using [Software] to maintain up-to-date filing system.
Supervisor
Vipond Inc.
01.2017 - 10.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Education
COR Certification Courses - Occupational Health, Safety And Wellness
Alberta Construction Safety Association
Edmonton08.2023
Red Seal Certified Sprinkler Fitter - Sprinkler System Installer
Red Deer College
Red Deer06.2004
Skills
- Customer Experience
- Interpersonal Skills
- PC Competency
- Troubleshooting Expertise
- Staff Management
- Analytical Skills
- Time Management
- Facility Management
- Recruitment
- Leadership
- Performance Evaluations
- Problem Resolution
Accomplishments
Troy Life & Fire Safety Ltd.
2022 President's Club
Sprinkler Service Performance Excellence Award
Timeline
Fire Sprinkler Manager
Troy Life & Fire Safety Ltd.
05.2021 - Current
Sales / Estimating
Vipond Inc.
09.2020 - 05.2021
Supervisor
Vipond Inc.
01.2017 - 10.2020
Journeyman Fire Sprinkler Systems Installer
Vipond Inc.
03.2003 - 05.2021
COR Certification Courses - Occupational Health, Safety And Wellness
Alberta Construction Safety Association
Red Seal Certified Sprinkler Fitter - Sprinkler System Installer
Red Deer College