Robert Ingham
Bowmanville,ON
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
11
11
years of professional experience
Work History
Preventative Maintenance Account Manager
Troy Life & Fire Safety
Toronto, ON
11.2022 - Current
- Manage national and local accounts in the fire safety sector, including fire alarms, sprinklers, and emergency systems for large-scale facilities.
- Responsible for generating and qualifying leads, presenting proposals, negotiating pricing, and closing sales to meet, and exceed set goals.
- Develop and implement a strategic growth plan for service solutions across fire alarms, sprinklers, emergency lighting, fire extinguishers, and kitchen suppression systems.
- Cultivate and maintain strong relationships with building owners, property managers, and facility operators to foster long-term partnerships.
- Oversee project management for large-scale retrofits, upgrades, and installations, ensuring the timely and successful completion of projects.
- Collaborate cross-functionally with internal teams to ensure seamless execution of projects, exceeding client expectations.
Account Executive (Fire and Life Safety)
Johnson Controls
Toronto, Ontario
01.2020 - 10.2022
- Sold service agreements for commercial systems, including fire alarms, suppression systems for large commercial buildings.
- Managed a robust sales pipeline, consistently meeting sales quotas, and contributing to long-term business growth.
- Conducted detailed building surveys and assessments to create tailored proposals for clients.
- Fostered strong relationships with national and regional clients, offering tailored solutions to meet their building and life safety system needs.
- Led the coordination of service contract renewals and upgrades for key accounts.
System Integrity Representative
Johnson Controls
03.2019 - 12.2019
- Managed and tracked fire system deficiencies, and developed customized proposals to address client needs.
- Successfully closed sales, achieving quarterly quotas while ensuring client needs were consistently met.
Junior Fire Alarm Technician / Inspector
Johnson Controls
Toronto, Ontario
10.2017 - 03.2019
- Performed inspections and troubleshooting for electrical fire alarm systems, providing recommendations for improvements and cost-effective solutions.
- Delivered high-quality service and fostered strong customer relationships, contributing to business retention and growth.
Pro Shop Operations
Glen Cedars Golf Club
Toronto, Ontario
04.2014 - 10.2017
- Coordinated operations for the pro shop and customer service functions, ensuring smooth daily operations and client satisfaction.
Education
Advertising and Marketing Communications Diploma (Advanced) - Marketing
Durham College
Oshawa, None01.2017
Ontario Secondary School Diploma -
Pine Ridge Secondary School
Pickering01.2013
Skills
- Account Management: Skilled in managing complex, high-value national accounts across multiple industries, including life safety and building systems
- Sales and Business Development: Expertise in generating and qualifying leads, creating compelling proposals, negotiating pricing, and closing deals
- Project Management: Proven ability to manage large-scale projects, including system upgrades and installations, with a focus on ensuring customer satisfaction, and operational efficiency
- Client Relationship Building: Strong interpersonal and communication skills, with the ability to develop and maintain long-term relationships with key stakeholders, including property managers, facility operators, and decision-makers
- Industry Knowledge: Familiarity with building safety systems, including fire alarms, sprinklers, elevators, and other critical infrastructure, ensuring a deep understanding of client needs, and the ability to provide tailored solutions
- Cross-functional collaboration: Experience working with internal teams to ensure smooth project execution and delivery of services to meet client expectations
Phone
cell, (289) 830-8553
Educational work experience
- Chronicle Account Rep., Durham College's Award Winning Publication, Advertising students are responsible for selling and creating ads for the weekly publication.
- Account Management/ Sales Representative, Performed customer service requests and completed various administrative duties, including; Contracts, Creative Request Briefs, Contact Reports and Invoices., Prospected for new Clients., Corresponded with Clients weekly to gain approval & feedback to ensure satisfaction.
- Coordinator, Organized Client files., Proofed and edited Creative Request Briefs from Sales Reps., Tallied weekly sales and mapped out layout for the issue.
- Production Artist, Worked to design ads based on Client Request Forms., Completed ads based on daily deadlines., Worked with a partner to meet deadlines and gain final approval for ads.
Timeline
Preventative Maintenance Account Manager
Troy Life & Fire Safety
11.2022 - Current
Account Executive (Fire and Life Safety)
Johnson Controls
01.2020 - 10.2022
System Integrity Representative
Johnson Controls
03.2019 - 12.2019
Junior Fire Alarm Technician / Inspector
Johnson Controls
10.2017 - 03.2019
Pro Shop Operations
Glen Cedars Golf Club
04.2014 - 10.2017
Advertising and Marketing Communications Diploma (Advanced) - Marketing
Durham College
Ontario Secondary School Diploma -
Pine Ridge Secondary School
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