MIKAYLAH DE CIANTIS
Whitby,ON
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Office Administrator
West Durham Family Health Team
Pickering, Ontario
01.2026 - Current
- Administered front office operations, welcoming clients, managing phone inquiries, and ensuring billing accuracy
- Coordinated patient appointment schedules to enhance clinic operations
- Scheduled and confirmed patient appointments weekly using electronic health record (PSS) software to optimize clinic workflow
- Resolved billing questions and service issues with clear communication.
- Maintained professional phone etiquette across high-volume call queues.
- Verified caller information using company systems and account records.
- Responded to calls and emails about appointments and clinic hours, returning messages within 24 hours
- Documented call details and updates in customer records.
- Cleaned and disinfected examination rooms after each patient visit to ensure a hygienic environment.
Call agent
Optima Communications
Whitby, ON
04.2025 - 01.2026
- Resolves escalations of complex issues and dissatisfied customers.
- Collected personal information from customers to ensure accurate account management and service delivery.
- Resolved escalations of complex issues and addressed customer dissatisfaction to enhance service experience.
- Documented and updated customer files based on call interactions to maintain accurate records and support future inquiries.
Cash/cook
Harvey's
Pickering, ON
04.2024 - 07.2025
- Communicated order details to kitchen staff to ensure timely food preparation.
- Greeted customers and provided excellent customer service.
- Resolves customer issues and complaints in a professional way.
- Took customer orders at drive-through window with accuracy and efficiency.
- Greeted customers and delivered exceptional service to create a positive dining experience.
- Maintained high standards of customer service during high-volume, fast paced operations.
Pantry cook
Shaddabush, Italian kitchen and bar
Whitby, ON
09.2023 - 03.2024
- Prepared and cook food items according to the recipe and standards.
- Prepared and cooked food items according to the recipe and standards.
- Delivered a pleasurable dining experience for guests.
- Garnished dishes to enhance presentation.
- Implemented innovative plating techniques to enhance visual appeal and elevate guest satisfaction.
- Prepared appetizers, salads, and desserts with attention to quality and presentation.
Cash/cook
Fresh West grill
Toronto, ON
12.2022 - 08.2023
- Took orders, prepared foods, and processed payments to ensure customer satisfaction and efficient service.
- Restocked condiments and cleaned refrigerators to maintain a well-organized and hygienic work environment.
- Take payments from clients.
- Managed opening and closing shift duties, maintaining store safety and cleanliness throughout each shift.
- Carefully maintained proper sanitation, health, and safety standards in all work areas.
- Processed client payments efficiently using a point-of-sale system.
Education
Certificate - Office Administration - Health Services
Durham College
Oshawa 09.2023 - 07.2024
Skills
- Customer Service
- Organization
- Time Management
- Multi-tasking and prioritization
- Attention to detail
- Problem Solving
- Written and verbal communication
Certification
- Mental Health First Aid Standard 2024-11-05
- Standard First Aid & CPR-C 2024-11-24
Timeline
Office Administrator
West Durham Family Health Team
01.2026 - Current
Call agent
Optima Communications
04.2025 - 01.2026
Cash/cook
Harvey's
04.2024 - 07.2025
Certificate - Office Administration - Health Services
Durham College
09.2023 - 07.2024
Pantry cook
Shaddabush, Italian kitchen and bar
09.2023 - 03.2024
Cash/cook
Fresh West grill
12.2022 - 08.2023