Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Accomplishments
Timeline
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Steffy Johnson

Edmonton,Canada

Summary

Professional with 3 years of customer service experience, seeking a Pre-Board Screening Officer role at Paladin Airport Security Services, offering exceptional communication skills and expertise in ensuring airport security and safety in high-volume settings.

Overview

3
3
years of professional experience

Work History

Office Administrator

FCMT
Mississauga, Canada
09.2023 - 07.2024
  • Achieved improved accuracy in record-keeping and data management by streamlining registration processes and administrative tasks through the use of Excel sheets.
  • Maintained accurate records and managed data using strong organizational skills.
  • Implemented effective strategies for student enrollment and admission procedures, contributing to a 20% decrease in processing time.
  • Implemented data-driven initiatives to enhance college management processes, specifically targeting projects for improving student retention and academic performance.

Customer Service Manager

Walmart Inc.
Strathroy, Canada
02.2022 - 09.2023
  • Led customer complaint reduction initiatives resulting in a 50% improvement.
  • Applied sales software to conduct thorough analysis resulting in faster issue resolution and increased customer satisfaction.
  • Provided top-tier customer support in a fast-paced environment, attending to an average of 65 clients per day.
  • Successfully handled transactions with precision and effectiveness, including cash management.
  • Enhanced team capabilities through effective training programs, resulting in a 100% surge in sales.

Customer Service Representative

Teleperformance USA
Toronto, Canada
09.2021 - 02.2022
  • Achieved excellent customer service ratings through prompt resolution of inquiries and complaints.
  • Established strong rapport with clients, consistently surpassing service standard expectations.
  • Helped customers in choosing products, leading to a 90% boost in sales.
  • Tracked orders meticulously from start to finish, guaranteeing punctual delivery of goods or services.

Education

Post Diploma - Information Technology Business Analyst

Conestoga College Institute of Technology & Advanced Learning
Guelph, ON
12.2020

Bachelor of Science - Computer Science and Engineering

Cochin University of Science and Technology
Kerala, India
09.2017

Skills

  • Streamlined registration processes
  • Administrative tasks using Excel sheets
  • De-Escalation Techniques
  • Physical Fitness
  • Passport checks
  • Incident Reporting
  • Operations Management
  • Customer relations skills
  • Stress Tolerance
  • Policy Enforcement
  • Team Development
  • Protocol implementation
  • Procedure Implementation
  • Customer service and assistance
  • Emergency Preparedness
  • Integrity and Honesty
  • Radio communication
  • Data management
  • Organizational skills
  • Student enrollment and admission procedures
  • Data-driven initiatives
  • Projects aimed at improving student retention and academic performance
  • Customer complaints reduction
  • Sales software analysis
  • Customer service
  • Cash handling
  • Staff training
  • Empathetic client relationships
  • Product selection
  • Verbal and communication skills in English
  • Working under pressure
  • Detail-oriented
  • Observational skills
  • Flexible hours availability
  • Security clearance
  • Providing information
  • Maintaining safety and security
  • Proficient in using technology
  • Product knowledge
  • Upselling
  • Customer concern resolution
  • Logistics coordination
  • Shipping processes
  • Timely delivery of goods
  • Flexible shifts
  • Behavioral analysis
  • Surveillance monitoring
  • CCTV Monitoring

Languages

English (fluent)

Additional Information

Maintained product knowledge to effectively recommend items and upsell where appropriate., Handled customer concerns and complaints, ensuring a positive resolution., Coordinate logistics and shipping processes, ensuring timely delivery of goods., Worked flexible shifts, including weekends and holidays, to meet business needs.

Accomplishments

  • Received 1st rank for the top employee of the month several times.
  • Rewarded for resolving 99% of the Customer complaints for online items.
  • Achieved price for meeting the targets on Weekly basis.

Timeline

Office Administrator

FCMT
09.2023 - 07.2024

Customer Service Manager

Walmart Inc.
02.2022 - 09.2023

Customer Service Representative

Teleperformance USA
09.2021 - 02.2022

Post Diploma - Information Technology Business Analyst

Conestoga College Institute of Technology & Advanced Learning

Bachelor of Science - Computer Science and Engineering

Cochin University of Science and Technology

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Steffy Johnson