Mikayla Cassack

Toronto,Canada

Summary

Experienced Restaurant and Bar Supervisor with a demonstrated history of working in Food & Beverage, Hospitality and Catering for the Film/Television Industry. Dedicated to delivering outstanding customer care with strong communication skills and a love for helping people. Administration experience with strong attention to detail and a high level of professionalism.

Overview

years of professional experience

Certification

Work History

Supervisor/Bartender

WVRST

Toronto, ON

12.2021 - Current

Recommended food and drink pairings to guests with consideration of their preferences, allergies and restrictions.
Provided thoughtful and prompt service to high volumes of guests whilst maintaining composure.
Directed and supervised team members to ensure guests received high-quality service and hospitality.
Organized deliveries and maintained detailed inventory of fridges and stocked work areas.
Trained every new hire and offered on-going coaching.
Trusted to open and close the restaurant, cash-handling, write daily reports, respond to emails and resolve conflicts.
Organized events and catering orders.
Monitored labour reports to ensure restaurant was operating at a profit and scheduled accordingly.

Fine Dining Server/Bartender

JOIA On Main

Newmarket, ON

03.2021 - 12.2021

Bartender

St. Louis Bar & Grill

Newmarket, ON

09.2018 - 03.2021

Skills

Cash Handling
POS Proficient
Email Corresponding
Microsoft Excel
Supply and Inventory Maintenance
Responsible Serving

Teamwork and Professionalism
Outgoing Personality
Service-Oriented Mindset
Conflict and Complaint Resolution
Staff Training
High-Volume Dining

Certification

Smart Serve Certified
Certified Lash Technician

References

IAN THOMPSON, WVRST:

E: ian@wvrst.com

P: (289) 231 6344

MICHAL BEDNAREK, WVRST:

E: michal@wvrst.com

P: (647) 887 0236

*Other References Upon Request*

Timeline