Siobhan Clifford
Vancouver,BC
Summary
I am a bubbly, well spoken and hard working person with over 13 years of experience in busy customer focused service jobs. I feel I am always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team. I am keen to find a challenging new position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities and skill set.
Overview
6
6
years of professional experience
Work History
SUPERVISOR/BARTENDER
AMSTERDAM BREWHOUSE
Toronto, ON
07.2022 - 08.2024
- Assisting in the hiring and training of new employees as well as the continuous training of existing staff
- Efficiently resolving problems or concerns for the guests and for staff
- Always mindful of sanitation and safety considerations when handling food
- Maintaining full product knowledge of the menu and beers that are brewed in house
- Recording drinks and food orders, serving guests to the highest standard
MEDIA LOUNGE ATTENDANT
MLSE
Toronto, ON
12.2022 - 05.2023
- Preparing media lounge for full food and beverage service
- Ensuring the various deliveries throughout the event are done accurately and on time
- Acting as an ambassador to all Lounge guests, including media and MLSE management
- Working in compliance with the provisions of the Occupational Health and Safety Act
RETAIL STORE SUPERVISOR
SHEAHANS CENTRA
Co.Kerry, Ireland
06.2020 - 06.2022
- Processing orders for various departments
- Driving and maximizing the sales and profitability of the store to achieve growth whilst ensuring top class customer service
- Organizing and preparing promotional displays and materials
- Liaising with the General Manager on changes to layout, ensuring all layouts are correct
- Training and developing employees for various positions throughout the store
CUSTOMER SERVICE REPRESENTATIVE
ZAZZLE
Cork City, Ireland
01.2019 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
QQI Level 6 - MEDIA (SPECIFYING IN RADIO)
COLÁISTE STIOFÁIN NAOFA
05.2018
QQI Level 5 - APPLIED SOCIAL STUDIES
TRALEE COMMUNITY COLLEGE
05.2013
Skills
- Excellent computer skills using MS Word, Excel and PowerPoint
- Great customer service skills
- Ability to work in fast paced environments
- Ability to work well under pressure
- Confident at cash handling and balancing tills
- Creative mindset
- Fully barista and bar trained
References
Available on request
Timeline
MEDIA LOUNGE ATTENDANT
MLSE
12.2022 - 05.2023
SUPERVISOR/BARTENDER
AMSTERDAM BREWHOUSE
07.2022 - 08.2024
RETAIL STORE SUPERVISOR
SHEAHANS CENTRA
06.2020 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
ZAZZLE
01.2019 - 10.2019
QQI Level 6 - MEDIA (SPECIFYING IN RADIO)
COLÁISTE STIOFÁIN NAOFA
QQI Level 5 - APPLIED SOCIAL STUDIES
TRALEE COMMUNITY COLLEGE