Mika Stojkovich
Kelowna
Summary
Dedicated and versatile team member with a background in customer service, logistics, and event production gained through experience in the paintball and fireworks industries. Seeking a dynamic role that allows me to utilize my interpersonal skills and creative talents to deliver outstanding customer experiences and contribute to innovative projects in a customer service or creative capacity.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Salesman
Hammerhead Cleaning
- Building rapport with customers and ensuring satisfaction
- Demonstrated product knowledge to effectively address customer inquiries and needs.
General Clerk
Save On Foods
06.2024 - 11.2024
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Handled fragile materials with care to minimize damage during storage and transport, while maintaining a clean and hazard-free work environment.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction.
- Loaded, unloaded, and moved materials between storage, production areas, and trucks for fast shipment.
- Assisted with receiving, stocking, unpacking, repacking, and preparing merchandise for shipment, including boxing, packing, labeling, and documentation.
- Maintained inventory levels by restocking shelves and organizing products.
Customer Service Representative
Paintball Paradise
06.2019 - 07.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Maximized satisfaction by anticipating needs and consistently offering support.
- Monitored player and team activities and proactively corrected problems.
- Followed daily and shift-specific checklists for sanitizing and maintaining equipment.
Production Assistant
Paradise Fireworks
06.2019 - 07.2021
- Assisted in the safe and proper production of fireworks.
- Reviewed packing lists and labels to verify correct data and maintain accurate shipping records.
- Practiced safe handling of dangerous goods.
- Operated firefighting equipment, including hoses, nozzles, and pumps, with a focus on safety and effectiveness.
- Responded to fire emergencies and worked as part of a firefighting team to extinguish fires and protect life and property.
Education
Diploma - undefined
Regina Public
Regina, Saskatchewan06.2022
Certification - Sale and service of alcohol
Serve It Right Saskatchewan
09.2023
Skills
- Customer service and interpersonal skills
- Teamwork and collaboration
- Communication (verbal and written)
- Reading Comprehension
- Calm Demeanor
- Conflict resolution and problem-solving
- Firefighting and emergency response
- Safety procedures
- Positive and Professional
- Critical Thinking
- Customer relationship building
Certification
- Class 5 Driver's License
- Canadian Passport
- Serve it Right Saskatchewan
Timeline
General Clerk
Save On Foods
06.2024 - 11.2024
Customer Service Representative
Paintball Paradise
06.2019 - 07.2022
Production Assistant
Paradise Fireworks
06.2019 - 07.2021
Diploma - undefined
Regina Public
Salesman
Hammerhead Cleaning
Certification - Sale and service of alcohol
Serve It Right Saskatchewan
AWARDS
Skills Canada 2020 Computer Animation Competition, 2nd place, 09/2023