Sotonye Amachree
Maple Ridge,BC
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experienced Flight Attendant (5plus years) with a passion for customer service and safety,focused on creating exceptional customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cabin Crew
Nesto Aviation Limited, Lagos
11.2017 - 03.2023
- Assist passengers during boarding and deplaning
- Maintain order and professional standards of cleanliness on the aircraft
- Conduct regular inspections on the aircraft to ensure all necessary equipment needed during emergencies are readily available and stored properly
- Monitor all passengers to ensure they are seated and well-secured before take-off and landing
- Secure the main door of the aircraft and educate passengers on all safety procedures
- Ensure the comfort of passengers on board by catering to their needs ensuring constant availability of catering supplies, providing efficient service maintaining a clean and tidy aircraft
- Adhere strictly to all health and safety requirements as well as follow up for prompt resolution of all reported issues
- Perform other duties as assigned by line manger
Flight Attendant/Client Services Executive
Anapjets, Lagos Nigeria
10.2015 - 08.2017
- Ensure cabin safety under the authority of the captain
- Form a link between passengers and flight crew
- Greeting passengers during their boarding and disembarking the plane
- Provide comfort for passengers
- Report to the captain after a flight any defect, fault, failure that may affect the airworthiness or safe operation of the airplane
- Ensure proper cleaning of the airplanes cabin and ensure re-catering of the next flight
- Assist and interact with clients in a friendly manner when on client service/office duty
- Replenish aircraft stock items
- Attend to all ground duties assigned to me by the board and management.
Personal/Executive Assistant to the Chief Executive Officer
Anap Foundation
01.2009 - 08.2015
- All work assigned to me by the Chairman
- Assisted in picking guest from the airport and making hotel reservation
- Sorted clothing for my boss and sent to his home
- Responsible for assisting him with all his endeavors in my area of primary assignment in Port Harcourt and the South-South Zone as well the Lagos base office
Waitress
Le Meridian Ogeyi Place Hotels Port Harcourt
01.2003 - 12.2008
- Welcomed and sat guest at the restaurant
- presented menu
- Took orders and communicated with kitchen
- Provided excellent customer service that won me an employee of the month award
- Making sure guests are satisfied with services rendered
- Ensuring the proper bill is given to the right client
- With a bit of guest friendliness and professionalism.
Education
Bachelor of Science - Public Administration
University Of Port Harcourt
Port HarcourtDiploma - Flight Attendant Training (Diploma In View)
Canadian Aviation College
Pitt Meadows, BC07.2024
Skills
- Customer service interpersonal skills
- Organizational skills
- Fast Learner
- Pleasant personality with good physique
- Exposure to the fast pace and high profile environment
- Polite and humble
- Team Player
- Ability to work under pressure with minimal supervision
- Good communication skills in both oral and written English
- Ability to improve on own learning and performance quickly
- Computer Proficient
- Conflict resolution and deescalation
Languages
English
Full Professional
French
Elementary
Nigerian Pidgin
Full Professional
Affiliations
Volunteer Work :
Lagos Food Bank Nigeria
Volunteer : 2018-2023
- Assisting with sorting food in the warehouse, cleaning, organizing and stocking shelves
- Assisting in distributing relieve items to vulnerable communities during the food bank outreaches
House On The Rock Church - Lagos, Nigeria
Volunteer : (Protocol) 2012 - 2023
- Assist in airport pick up of guest
- Take guest to hotel and assist with sorting luggage and room allocation.
- Wait on guest for any assistance they might be needing such as getting items from the market
- Completing duties promptly and ensuring vehicle is available to take guest from hotel to church/event ground
- Maintain orderliness and decorum
- Offering exceptional guest hospitality service
Certification
- Corporate Cabin Attendant Initial -2019
Flight Safety International Savannah Learning Centre USA
- Heartsaver CPR AED (Child/Infant CPR) -2019
Medaire International SOS Johannesburg South Africa
- Dangerous Good Regulations (Initials) CAT10 - 2016
- Aviation Security ( Initial) -2016
- Crew Resource Management (Initial) -2016
Afrowings Academy Delta State Nigeria
- Cabin Crew Initial Training - 2015
Aeroconsult LTD. Lagos Nigeria
Timeline
Cabin Crew
Nesto Aviation Limited, Lagos
11.2017 - 03.2023
Flight Attendant/Client Services Executive
Anapjets, Lagos Nigeria
10.2015 - 08.2017
Personal/Executive Assistant to the Chief Executive Officer
Anap Foundation
01.2009 - 08.2015
Waitress
Le Meridian Ogeyi Place Hotels Port Harcourt
01.2003 - 12.2008
Bachelor of Science - Public Administration
University Of Port Harcourt
Diploma - Flight Attendant Training (Diploma In View)
Canadian Aviation College
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