Sotonye Amachree
Maple Ridge,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Knowledgeable and polished with excellent communication and writing skills. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Associate
Dollarama (Seasonal)
Maple Ridge, BC
12.2023 - 01.2024
- Performed cash register functions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
- Maintained tidy and organized store to comply with cleanliness standards
- Arranged and stocked new merchandise following placement directions.
- Greeted customers, helped locate merchandise and suggested suitable options
Customer Service Representative/ Admin Assistant
Nesto Aviation Limited, Lagos
11.2017 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Cabin Crew/Client Services Executive
Anapjets, Lagos Nigeria
10.2015 - 08.2017
- Form a link between passengers and flight crew
- Provided knowledgeable service and support for all customer needs.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Greeting passengers during their boarding and disembarking the plane
- Report to the captain after a flight any defect, fault, failure that may affect the airworthiness or safe operation of the airplane
- Ensure proper cleaning of the airplanes cabin and ensure re-catering of the next flight
- Assist and interact with clients in a friendly manner when on client service/office duty
- Replenish aircraft stock items
- Attend to all ground duties assigned to me by the board and management.
- Communicated with clients regarding account services, statements, and balances.
Waitress
Le Meridian Ogeyi Place Hotels Port Harcourt
01.2003 - 12.2008
- Welcomed and sat guest at restaurant
- Presented menu
- Took orders and communicated with kitchen
- Provided excellent customer service that gave Employee of Month award
- Making sure guests are satisfied with services rendered
- Ensuring proper bill is given to right client
- With guest friendliness and professionalism.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Science - Public Administration
University Of Port Harcourt
Port Harcourt Nigeria06.2010
Skills
- Customer service interpersonal skills
- Organizational skills
- Fast Learner
- Pleasant personality with good physique
- Exposure to fast fast-paced and high-profile environment
- Polite and humble
- Team Player
- Ability to work under pressure with minimal supervision
- Good communication skills in both oral and written English
- Ability to improve on own learning as well as performance quickly
- Computer Proficient
- Conflict resolution and de-escalation
- Airline Operations
- Customer Relations
- Cash Handling
- Customer Engagement
Affiliations
Lagos Food Bank Nigeria
2018-2023
- Assisting with sorting food in the warehouse, cleaning, organizing and stocking shelves
- Assisting in distributing relieve items to vulnerable communities during the food bank outreaches
Languages
English
Full Professional
References
References available upon request.
Timeline
Associate
Dollarama (Seasonal)
12.2023 - 01.2024
Customer Service Representative/ Admin Assistant
Nesto Aviation Limited, Lagos
11.2017 - 03.2023
Cabin Crew/Client Services Executive
Anapjets, Lagos Nigeria
10.2015 - 08.2017
Waitress
Le Meridian Ogeyi Place Hotels Port Harcourt
01.2003 - 12.2008
Bachelor of Science - Public Administration
University Of Port Harcourt