Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Sotonye Amachree

Sotonye Amachree

Maple Ridge,BC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Knowledgeable and polished with excellent communication and writing skills. Proficient in customer service best practices and related options.

Overview

21
21
years of professional experience

Work History

Associate

Dollarama (Seasonal)
Maple Ridge, BC
12.2023 - 01.2024
  • Performed cash register functions accurately and efficiently.
  • Assisted customers with selecting items and answering questions about products.
  • Maintained tidy and organized store to comply with cleanliness standards
  • Arranged and stocked new merchandise following placement directions.
  • Greeted customers, helped locate merchandise and suggested suitable options

Customer Service Representative/ Admin Assistant

Nesto Aviation Limited, Lagos
11.2017 - 03.2023


  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed company regulations and rules to promote safe environment for travelers and employees.

Cabin Crew/Client Services Executive

Anapjets, Lagos Nigeria
10.2015 - 08.2017
  • Form a link between passengers and flight crew
  • Provided knowledgeable service and support for all customer needs.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Greeting passengers during their boarding and disembarking the plane
  • Report to the captain after a flight any defect, fault, failure that may affect the airworthiness or safe operation of the airplane
  • Ensure proper cleaning of the airplanes cabin and ensure re-catering of the next flight
  • Assist and interact with clients in a friendly manner when on client service/office duty
  • Replenish aircraft stock items
  • Attend to all ground duties assigned to me by the board and management.
  • Communicated with clients regarding account services, statements, and balances.

Waitress

Le Meridian Ogeyi Place Hotels Port Harcourt
01.2003 - 12.2008
  • Welcomed and sat guest at restaurant
  • Presented menu
  • Took orders and communicated with kitchen
  • Provided excellent customer service that gave Employee of Month award
  • Making sure guests are satisfied with services rendered
  • Ensuring proper bill is given to right client
  • With guest friendliness and professionalism.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Bachelor of Science - Public Administration

University Of Port Harcourt
Port Harcourt Nigeria
06.2010

Skills

  • Customer service interpersonal skills
  • Organizational skills
  • Fast Learner
  • Pleasant personality with good physique
  • Exposure to fast fast-paced and high-profile environment
  • Polite and humble
  • Team Player
  • Ability to work under pressure with minimal supervision
  • Good communication skills in both oral and written English
  • Ability to improve on own learning as well as performance quickly
  • Computer Proficient
  • Conflict resolution and de-escalation
  • Airline Operations
  • Customer Relations
  • Cash Handling
  • Customer Engagement

Affiliations

Lagos Food Bank Nigeria

2018-2023

  • Assisting with sorting food in the warehouse, cleaning, organizing and stocking shelves
  • Assisting in distributing relieve items to vulnerable communities during the food bank outreaches

Languages

English
Full Professional

References

References available upon request.

Timeline

Associate

Dollarama (Seasonal)
12.2023 - 01.2024

Customer Service Representative/ Admin Assistant

Nesto Aviation Limited, Lagos
11.2017 - 03.2023

Cabin Crew/Client Services Executive

Anapjets, Lagos Nigeria
10.2015 - 08.2017

Waitress

Le Meridian Ogeyi Place Hotels Port Harcourt
01.2003 - 12.2008

Bachelor of Science - Public Administration

University Of Port Harcourt

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Sotonye Amachree