Summary
Overview
Work History
Education
Skills
Timeline
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Mikaella Dussault

Lac-Beauport,QC

Summary

Started as a shoe seller in June 2019. Needed to possess an excellent communication, great multitasking and organizational skills. Assisting customers in selecting footwear according to preferred styles, sizes and colours.

Started in August 2019 as a restaurant hostess. As an energetic hostess with exceptional enhancing customer experiences in the food service setting. Courteous and friendly when taking customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers’ expectations with personalized service.

Started after the pandemic in 2021 as an administrative agent at a vaccination centre. Committed to delivering excellence in all facets of customer service and administrative support With personable and energetic energy.

Worker in a nursing home since November 2021. Provide assistance with nursing and patient care activities for patients, families and visitors. Actively observes patient needs by promoting a healing environment through patient engagement and emotional support.

Overview

4
4
years of professional experience

Work History

Nursing Home Worker

Integrated University Health And Social Services
Québec, QC
11.2021 - Current
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Supported needs of 20 + residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Administrative Agent

Integrated University Health And Social Services
Québec, QC
06.2021 - 10.2021
  • Welcomes and directs clients
  • Assists health professionals
  • Confirm clients appointments.
  • Motivated to maintain customer service and performance standards.
  • Able to communicate in French and English
  • Possess autonomy, interpersonal skills and dynamism.

Restaurant Hostess

L'îlot Repère Gourmand
Québec, QC
08.2019 - 03.2020
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Shoes Associate

Fluchos
Québec, QC
06.2019 - 09.2019
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Master - Social Work

Laurentian University
Greater Sudbury, ON
12.2027

Diplôme D'études Collégiales - Humain Sciences

Cégep Limoilou
Quebec, QC
05.2023

High School Diploma -

Externat Saint-Jean-Eudes
Québec, QC
06.2020

Skills

  • Flexible and Adaptable
  • Multitasking Abilities
  • Maintaining Clean Work Areas
  • Product Promotion
  • Reservation Planning
  • Proactive working approach
  • Motivated and ambitious
  • Ability to manage multiple tasks and plan efficiently
  • Good at taking initiatives
  • Determination to travel to partner events
  • Team player attitude

Timeline

Nursing Home Worker

Integrated University Health And Social Services
11.2021 - Current

Administrative Agent

Integrated University Health And Social Services
06.2021 - 10.2021

Restaurant Hostess

L'îlot Repère Gourmand
08.2019 - 03.2020

Shoes Associate

Fluchos
06.2019 - 09.2019

Master - Social Work

Laurentian University

Diplôme D'études Collégiales - Humain Sciences

Cégep Limoilou

High School Diploma -

Externat Saint-Jean-Eudes
Mikaella Dussault