Michelle Yon
Prince George,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PERSONAL INSURANCE EXECUTIVE
Hub International
06.2018 - Current
- Followed up with potential clients regarding online information requests to present and clearly explain coverage options.
- Met with customers to provide information about available products and policies.
- Drove improvements in customer retention rates by proactively addressing policyholder needs throughout the policy lifecycle.
- Conferred with clients to obtain information regarding policy claims.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Generated leads through cold-calling, networking and other outreach methods.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team meetings and training sessions regularly for continuous professional development within the insurance industry.
- Top five agent in the region with over $40,000.00 in new business commission dollars for the last two years.
PERSONAL INSURANCE REPESENTATIVE
Brownridge Company and Insurance
04.2017 - 06.2018
- Collected premiums on or before effective date of coverage.
- Negotiated favorable terms with carriers on behalf of clients, securing competitive pricing for high-quality coverage plans.
- Analyzed risk factors to recommend appropriate coverage levels.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
PERSONAL INSURANCE ADVISOR
Hub International Barton Insurance Brokers
08.2012 - 04.2016
- Conducted thorough policy reviews, identifying gaps in coverage and recommending suitable adjustments.
- Mentored junior advisors, sharing industry knowledge and best practices to improve overall team performance.
- Conducted annual reviews of existing policies to update information.
- Established credibility as a trusted advisor by consistently offering sound advice based on thorough research of available insurance products.
Education
Carrer And College Prep
COLLEGE OF NEW CALEDONIA
Prince George, BC06.2012
Business Management -
MAR-TECH COLLEGE
Edmonton, AB01.1998
Skills
- Client needs analysis
- Quotes and sales
- Relationship Building
- Property insurance
- Customer Referrals
- Critical Thinking
- Customer follow-up
- Contract review and analysis
- Customer Billing
Awards Certificates
- Employee of the Year - December 2015
- Level Two Insurance Agent - February 2015
- Fundamentals of Insurance - September 2012
Leadership Experience
- Operation Red Nose Volunteer - December 2015
- Canada Winter Games - October 2014 - March 2015
- Hart Highlands Elementary School Treasurer - September 2014-2017
- Prince George Judo Club Executive Member - 2013 - 2015
Languages
English
Full Professional
Certification
- Level Two Insurance Agent - 2015
- Fundamentals of Insurance - 2012
Timeline
PERSONAL INSURANCE EXECUTIVE
Hub International
06.2018 - Current
PERSONAL INSURANCE REPESENTATIVE
Brownridge Company and Insurance
04.2017 - 06.2018
PERSONAL INSURANCE ADVISOR
Hub International Barton Insurance Brokers
08.2012 - 04.2016
Carrer And College Prep
COLLEGE OF NEW CALEDONIA
Business Management -
MAR-TECH COLLEGE