Samantha Pollock
Pefferlaw,ON
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable team player successful at managing multiple priorities with a positive attitude. Always seeks initiatives to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Personal Insurance Executive
Taylor Forder Insurance
05.2022 - Current
- Managed a diverse portfolio of client accounts, while assisting other brokers with their abeyance lists.
- Increased customer retention rates through proactive policy reviews and personalized coverage recommendations.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Demonstrated clear communication strategies with clients and underwriters.
Central Processing
Taylor Forder Insurance
01.2021 - 05.2022
Waitress
Marwans
04.2018 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high levels of attention to detail.
- Mentored and trained staff members to ensure exceptional customer service standards.
Supervisor/Manager
Pita Pit
01.2011 - 09.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on processes, operating equipment and safety.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Bachelor of Arts - Peace And Conflict Studies - Honors
University of Waterloo
Waterloo, ON10.2016
Skills
- Account Retention
- Industry Knowledge
- Quotes and sales
- Clear Communication
- Customer Engagement
- Conflict Resolution
- Technology Understanding
- Organized and Efficient
- Team Player
Charity Work
founder and CEO of Dignity Exchange, a local non-profit that seeks to challenge the negative view of value over oneself by redirecting used professional clothing to those in need in hopes it would provide better opportunities for their future.
Timeline
Personal Insurance Executive
Taylor Forder Insurance
05.2022 - Current
Central Processing
Taylor Forder Insurance
01.2021 - 05.2022
Waitress
Marwans
04.2018 - 04.2021
Supervisor/Manager
Pita Pit
01.2011 - 09.2013
Bachelor of Arts - Peace And Conflict Studies - Honors
University of Waterloo
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