Michelle Serra
Winnipeg,MB
Summary
A hardworking and passionate Dental Assistant who graduated from Red River's Dental Assisting program in April 2021. She has strong organizational skills and is eager to help the team achieve company goals. Equipped with experience and training necessary to chairside assist with various dental procedures, taking impressions as well as full mouth 2D or 3D imaging. Quick learner and successful in building relationships with coworkers and patients. Strives to deliver great service cheerfully and is ready to further develop skillset and tackle new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Assistant
City Place Dental Group
08.2023 - 04.2024
- Assisted dentists with complex cosmetic procedures, ensuring optimal patient care and treatment outcomes.
- Collaborated with dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information during consults and exams.
- Fully trained on iTero scanning for implants, crowns, bridges, mouth guards and general records.
- Curve software proficient.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Monitored patient comfort and safety during dental procedures.
Dental Assistant
Cholakis Dental Group/ Instyle Dental
09.2021 - 06.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Sterilized rooms and prepped equipment and instruments for 9-12 procedures daily.
- Performed general chair-side duties for general dentistry, endo, periodontics, prosthodontics, oral pathology and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- take CBCT's to aid in diagnosis.
Server Shift Leader
Montana's BBQ & Bar
08.2019 - 06.2020
- Served 55-80 guests per night.
- Assigned work tasks and coordinated activities of dining room personnel.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using POS system to confirm deliveries to correct tables.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Runner/Server
Shaw Park
05.2012 - 08.2019
- Severed 100-150 guests per night in sky suites
- Enhanced efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked buffet and determined which food items needed to be refilled.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Prepared suites with chafing dishes for food, stocked suites, brought out snacks prior to guests arriving.
Education
Dental Assisting
Red River College Of Applied Arts, Science And Technology
Winnipeg, MB04.2021
High School Diploma -
St. James Collegiate
Winnipeg, MB06.2015
Skills
- Certified Dental Assistant (May 2021)
- Committed to patient care & education
- Team collaboration
- Infection Control proficiency
- Restorative Procedures
- Radiography
- Dental Staff Assistance
- Electronic Charting
- Proficient in iTero Scanning
- Clinical Support
- Restorative Dentistry
Certification
- Registered Dental Assistant
- Certified Dental Assistant
- CPR Level C/ AED Certified
Additional Information
References:
- Chantal Roeleveld, croeleveld@rrc.ca, instructor at RRC
- Janet Neduzak, jneduzak@rrc.ca, instructor at RRC
- Dr. Kara Bagdan, K.bagdan@gmail.com, General Dentist
- Tracy Joyce, tracy@cityplacedentalgroup.ca, CpDG Office manager
Timeline
Dental Assistant
City Place Dental Group
08.2023 - 04.2024
Dental Assistant
Cholakis Dental Group/ Instyle Dental
09.2021 - 06.2023
Server Shift Leader
Montana's BBQ & Bar
08.2019 - 06.2020
Food Runner/Server
Shaw Park
05.2012 - 08.2019
Dental Assisting
Red River College Of Applied Arts, Science And Technology
High School Diploma -
St. James Collegiate
- Registered Dental Assistant
- Certified Dental Assistant
- CPR Level C/ AED Certified
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