Summary
Overview
Work History
Education
Skills
Certification
Licensing Readiness
Timeline
Generic

Olufisayo (Olu) Oshoro

Winnipeg,MB

Summary

Dynamic operations leader with over six years of experience in executive support, legal operations, business analysis, and program management. Recognized expertise in team coaching, cross-functional coordination, and driving process improvements resulting in 20-30% efficiency and cycle-time gains, complemented by a strong foundation in risk and compliance. Passionate about fostering a people-first culture while delivering measurable results in local business development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Executive Assistant to the CEO/Compliance Analyst

Switch Hub (Fintech/MSB)
12.2024 - Current
  • Orchestrate branch-like daily operations for a regulated payments business; manage calendars, priorities, and escalation paths to keep SLAs on track.
  • Guard compliance in documentation (contracts, invoices, POs), ensuring accurate records and audit readiness.
  • Coordinate cross-functional work (finance, product, compliance) to maintain a consistent customer experience and efficient workflows.

Legal Assistant

FoluOS Law
02.2023 - 05.2024
  • Digitized workflows, boosting efficiency 20% for a firm managing 250+ portfolios; established a disciplined document-review process for policy compliance.
  • Executed due diligence across legal forms/procedures (aligns to risk controls/KYC-style rigor).
  • Managed client/solicitor correspondence with zero confidentiality breaches.
  • Interviewed clients to obtain information relevant to cases.

Business Analyst

Tritek Consulting Ltd
02.2022 - 12.2022
  • Led backlog prioritization and cross-team delivery; reduced repetitive-task cycle time by 30% through smart tooling.
  • Facilitated stakeholder sessions; translated requirements into deliverables that improved front-line customer journeys.

Market Research Associate

Joadem Corporation
01.2021 - 09.2021
  • Built decision-ready analyses and reports; strengthened data-driven execution on sales and customer metrics.

Program Officer

Playback Nigeria
07.2015 - 12.2020
  • Ran community programs and partnerships end-to-end; coordinated events and stakeholder communications to drive engagement, relevant to branch community outreach and business development.
  • Established performance benchmarks and synthesised insights for corrective actions and operational improvement.

Education

MPA - Public Administration

University of New Haven
Connecticut
08.2020

BSc - Microbiology

Redeemer’s University
Ede
07.2014

Skills

  • Branch operations
  • Customer experience
  • Team coaching
  • Employee scheduling/rostering
  • Risk management & regulatory compliance
  • KYC/AML exposure
  • Process improvement (Lean/Agile)
  • Community outreach & partnerships
  • Stakeholder management
  • Reporting & metrics (NPS/KPIs)
  • Issue escalation & resolution
  • Continuous improvement
  • MS Office/Google Workspace
  • Confluence/Jira/Trello

Certification

  • Certified Agile Leadership (Essentials, Teams, Organization)
  • SAFe 5 Advanced Scrum Master
  • Certified Scrum Master

Licensing Readiness

Willing to obtain IFIC/CSC and BCO (Branch Compliance Officer) to meet TD manager-track licensing expectations.

Timeline

Executive Assistant to the CEO/Compliance Analyst

Switch Hub (Fintech/MSB)
12.2024 - Current

Legal Assistant

FoluOS Law
02.2023 - 05.2024

Business Analyst

Tritek Consulting Ltd
02.2022 - 12.2022

Market Research Associate

Joadem Corporation
01.2021 - 09.2021

Program Officer

Playback Nigeria
07.2015 - 12.2020

MPA - Public Administration

University of New Haven

BSc - Microbiology

Redeemer’s University

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Olufisayo (Olu) Oshoro