MICHELLE MOREIRA
Mississauga
Summary
Enthusiastic, personable, organized, and detail-oriented service industry professional with 7+ years of experience in customer service and hospitality. Licensed in preparing and selling alcoholic beverages, bar procedures and liquor laws. Maintains a clean and tidy bar area while serving quality efficiently.
Overview
7
7
years of professional experience
Work History
Bartender
The Open Cork
08.2023 - Current
- Prepared orders for an upwards of 300 customers during weekends and events without compromising the quality of service and drinks.
- Performed opening and closing duties; balancing till and sales reports, cleaning and restocking for following shifts.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced drink wait times by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
Feast Your Eyes
08.2017 - 11.2024
- Formally greeted and serviced guests upon arrival, ensuring needs are tended to and excellent service is provided in a timely manner.
- Crafted cocktails, served liquor and poured wine and beer within AGCO rules and regulations.
- Stocked and maintained the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, and ice.
- Served upwards of 250 guests within a variety of environments, including; weddings, festivals, corporate and political events, fundraising parties, and private events.
- Observed and advised against customer consumption of alcohol following symptoms and or multiple drink orders.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Education
Master of Arts - Cultural Studies And Critical Theory
McMaster University
08.2022
Bachelor of Arts - English
Toronto Metropolitan University
09.2020
Skills
- Smart Serve Certified
- Versed in Wine & Beer Product Information
- Creative Ability to Mix and Personalize Drinks
- Quick Thinking and Task Management in High-Paced Environments
- Tidy and Prepared
- Efficient Multitasker and Communicator
- Trilingual in English, Portuguese and Spanish
Timeline
Bartender
The Open Cork
08.2023 - Current
Bartender
Feast Your Eyes
08.2017 - 11.2024
Bachelor of Arts - English
Toronto Metropolitan University
Master of Arts - Cultural Studies And Critical Theory
McMaster University
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