Savahnna Robinson

• Demonstrate exceptional customer service skills by greeting and engaging with guests, promptly taking orders, and ensuring timely delivery of beverages, resulting in a 95% customer satisfaction rating.
• Participated in extensive bartending training.
• Mastered a wide range of mixology techniques, crafting innovative and visually appealing cocktails that received rave reviews from patrons and significantly increased beverage sales by 20%.
• Maintained a clean and organized bar area, efficiently restocking supplies, and promptly disposing of waste, reducing downtime and ensuring a smooth flow of operations during peak hours.
• Collaborated effectively with the kitchen staff, communicating special dietary requirements and coordinating food and beverage service to ensure seamless guest experiences and high-quality service delivery.

• Managed and trained employees
• Knowledgeable about all products in store
• Dealt with and controlled high volume flow of customers
• Calculated high number of inventories
• Controlled and operated storefront.
• Streamlined store operations by implementing efficient inventory management systems, resulting in a 15% reduction in stock shortages and improved customer satisfaction levels.
• Led a team by providing clear direction, conducting regular performance evaluations, and implementing training initiatives, which resulted in a 10% increase in employee productivity and a decrease in staff turnover by 20%.
• Developed and executed innovative sales strategies, resulting in a 12% increase in store revenue within the first year of tenure.
• Managed daily financial transactions, consistently handling large sums of money with precision and accuracy.
• Entrusted as a keyholder, demonstrating reliability and responsibility in ensuring access to premises and assets.

• Responsible for Alcohol sales
• Verified customer personal information
• Answered customer questions and addressed problems

• Developed and implemented effective sales strategies resulting in a 20% increase in seasonal merchandise revenue.

• Provided exceptional customer service by promptly addressing inquiries and resolving customer concerns, resulting in a high rate of customer satisfaction and repeat business.

• Collaborated with team members to ensure accurate inventory management, reducing out-of-stock situations by 15% during peak sales periods.

• Assisted in visual merchandising efforts, ensuring product displays were visually appealing and engaging, leading to a 10% increase in average transaction value.

• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
• Keep kitchen staff informed by noting timing of meal progression
• Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
• Assess customers' needs and preferences and make recommendations
• Check customers' identification and confirm it meets legal drinking age
• Stay guest focused and nurture an excellent guest experience.