Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Mersinidis

Windsor,ON

Summary

Experienced professional focused on meeting or exceeding objectives seeking management position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

17
17
years of professional experience

Work History

Beauty Manager

Shoppers Drug Mart
Leamington, ON
04.2019 - Current
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Protected store assets and inventory via loss prevention procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Eased team transitions and new employee orientation through effective training and development.
  • Interacted well with store employees and customers to build connections and nurture relationships.

Cosmetics Department Manager

Shoppers Drug Mart
Windsor, ON
09.2015 - 03.2019
  • Trained Beauty Advisors in sales techniques and product line to improve recommendations and increase upselling for department.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Managed team of five associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Trained newly hired Beauty Advisors in upselling techniques, skin consultations and excellent customer service skills, bolstering job expertise within first week.

Beauty Advisor

Shoppers Drug Mart
Windsor, ON
08.2005 - 08.2015
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.

Education

High School Diploma -

Catholic Central High School
Windsor, ON
06.1998

Skills

  • Business Development and Planning
  • Team Goals
  • Employee Coaching and Motivation
  • Retail Metrics and Goals
  • Building Customer Loyalty
  • Managing Operations and Efficiency
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Scheduling and Coordinating

Accomplishments

-Completed LEAD program for Cosmetics Manager in 2015

-Completed LEAD program for Front Store Manager in 09/22

-Completed all required training on Academy and the previous SDMU courses.

Timeline

Beauty Manager

Shoppers Drug Mart
04.2019 - Current

Cosmetics Department Manager

Shoppers Drug Mart
09.2015 - 03.2019

Beauty Advisor

Shoppers Drug Mart
08.2005 - 08.2015

High School Diploma -

Catholic Central High School

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Michelle Mersinidis