Ella Tenny
Toronto,Ontario
Summary
Innovative professional known for exceptional interpersonal communication and adaptability. Experienced in managing beauty departments, driving sales through successful marketing campaigns, and enhancing customer loyalty through personalized consultations.
Overview
4
4
years of professional experience
Work History
Beauty Manager
Shoppers Drug Mart
06.2025 - Current
- Managed beauty department inventory and product displays.
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Collaborated with vendor representatives to ensure high-quality products and strong vendor support was provided to the store.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
- Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Achieved revenue growth by devising targeted marketing campaigns and cross-promotion strategies with complementary businesses.
Beauty Advisor
Shoppers Drug Mart
Ancaster, ON
03.2022 - 06.2025
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Assisted in product selection based on individual skin types and preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with marketing team to create engaging content for the store's social media profiles, enhancing community engagement.
- Trained new staff on customer service protocols and product knowledge initiatives.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Educator
Intertrain
Halton Hills, ON
09.2023 - 04.2024
- Facilitated interactive classroom activities to enhance student participation and learning outcomes.
- Delivered multimedia-based educational programs to large student groups, effectively translating complex information into engaging, digestible formats.
- Independently managed tech setup and execution for high-volume presentations demonstrating precision and multitasking ability.
- Designed and curated educational content tailored to diverse audiences, ensuring consistency and clarity across sessions.
- Demonstrated exceptional attention to detail and task prioritization.
Education
Bachelor of Arts - Digital Communications And Multimedia
Mcmaster University
Hamilton06-2023
Skills
- Client relationship building
- Professionalism and ethics
- Staff training and development
- Appointment scheduling
- Event planning and execution
- Marketing and promotions
- Adaptability and flexibility
- Work Planning and Prioritization
- Managing operations and efficiency
- Interpersonal communication
- Business analysis
- Profit and loss management
Timeline
Beauty Manager
Shoppers Drug Mart
06.2025 - Current
Educator
Intertrain
09.2023 - 04.2024
Beauty Advisor
Shoppers Drug Mart
03.2022 - 06.2025
Bachelor of Arts - Digital Communications And Multimedia
Mcmaster University