Michelle Jones
Listowel,ON
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Special Care Aide
William Galbraith
Listowel, ON
01.2017 - Current
- Collaborated with other healthcare professionals to provide comprehensive care, addressing the unique needs of each client.
- Monitored vital signs and reported any abnormalities or concerns to nursing staff in a timely manner, helping prevent complications.
- Supported patients'' mental well-being by engaging in meaningful conversations and recreational activities tailored to their interests.
- Administered medications as prescribed by physicians, ensuring accuracy and adherence to safety protocols.
- Assisted clients in achieving their daily goals through personalized care plans and consistent support.
- Provided mobility assistance when needed, enabling patients to participate more fully in their daily lives and maintain independence where possible.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing-promoting dignity while providing necessary support.
Sales Associate
Dollarama
Listowel, ON
04.2022 - 11.2025
- Assisted customers in locating products and provided detailed product knowledge to enhance shopping experience.
- Processed sales transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to maintain stock levels and ensure timely restocking of merchandise.
- Engaged with customers to gather feedback and improve service quality and overall shopping experience.
Bartender, Server
Rjs On the Main
Brampton, ON
01.2008 - 01.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Worked in partners with Woodbine Racetrack as we had a live teletheatre on site, i worked the tellers booth as well as my other Duties in the restaraunt
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
High School Diploma -
Chinguacousy Secondary School
Brampton, ON06-1995
Skills
- Vital signs monitoring
- Dementia care
- Catheter care
- Personal hygiene assistance
- Mobility support
- Recreational activities
- Seizure management
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Attentive to people
- Organizational skills
- Physical strength
Certification
Smart Serve Certificate
Timeline
Sales Associate
Dollarama
04.2022 - 11.2025
Special Care Aide
William Galbraith
01.2017 - Current
Bartender, Server
Rjs On the Main
01.2008 - 01.2016
Smart Serve Certificate
High School Diploma -
Chinguacousy Secondary School