Michelle Cramp
Espanola,ON
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Diligent candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
TOWN OF ESPANOLA
01.2022 - Current
- DEALING WITH CUSTOMER INQURIES
- TAKING CASH TRANSACTIONS
- FILING PAPERWORK, ANSWERING AND MAKING PHONE CALLS
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
SALES ASSOCIATE
CANADIAN TIRE
05.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
BEFORE AND AFTER SCHOOL TEACHER
YMCA
04.2015 - 04.2022
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
- Used Ipads to record and maintain attendance records and progress notes.
Dog Walker
Owner
06.2011 - 03.2021
- Provided dogs with exercise and fresh air to promote dog health.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
ANIMAL SHELTER ASSISTANT
CO-OP STUDENT
02.2010 - 06.2010
- WALKED AND EXERCISED DOGS
- CLEANED CAT CAGES AND DOG PENS, FED DAILY
- OBSERVED AND ASSISTED MEDICAL PROCEDURES
Education
OCCUPATIONAL THERAPY AID - Occupational Therapy Aide
INTERNATIONAL CAREER SCHOOL
Online 06.2017
SECURE TRUST SECURITY GUARD CERTIFICATE - Security
GEORGIAN COLLEGE
Owen Sound07.2013
High School Diploma -
WEST HILL SECONDARY SCHOOL
06.2011
Skills
- Grade 12 Graduate
- Works well with little to no supervision
- Problem solving
- Punctual
- Dependable
- Knowledgeable
- Detail orientated
- Team player
- Effective communicator
- Customer service
- Proficient with Microsoft software
- First Aid/CPR certified
- WHMIS
- Physically fit
- Able to lift 50 pounds and above
- Valid driver’s license
- Complaint Resolution
- Active Listening
- Microsoft PowerPoint
- Money Handling Abilities
Timeline
SALES ASSOCIATE
CANADIAN TIRE
05.2022 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
TOWN OF ESPANOLA
01.2022 - Current
BEFORE AND AFTER SCHOOL TEACHER
YMCA
04.2015 - 04.2022
Dog Walker
Owner
06.2011 - 03.2021
ANIMAL SHELTER ASSISTANT
CO-OP STUDENT
02.2010 - 06.2010
OCCUPATIONAL THERAPY AID - Occupational Therapy Aide
INTERNATIONAL CAREER SCHOOL
SECURE TRUST SECURITY GUARD CERTIFICATE - Security
GEORGIAN COLLEGE
High School Diploma -
WEST HILL SECONDARY SCHOOL
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