Michele Trujillo Arzate
Burnaby,BC
Summary
Hardworking, gifted at multitasking and solving conflicts to assure quality and effectiveness. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Respectful with coworkers and costumers. Actively working on learning and adapting to new tasks and work enviroment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Panino Mio
12.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Owner
Michele´s Catering
08.2020 - 06.2024
- Build from zero a catering company, doing every task from cooking to administrative tasks.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Fitness Coach
DreamBox
01.2017 - 06.2018
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- Modified workout plans according to fitness levels and medical considerations.
- Improved client fitness levels by designing and implementing personalized workout plans tailored to individual needs.
- Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
Sales Manager
NAM Technologies
04.2016 - 06.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Bachelor of Arts - Industrial Design
ITESM Campus Qro
Queretaro, Qro, Mexico05-2018
High School Diploma -
ITESM
Celaya, Gto. Mexico05-2012
Skills
- Workplace safety
- Operations management
- Customer-oriented
- Inventory control and record keeping
- Safety awareness
- Business administration
- Financial management
- Labor and food cost control
- Positive attitude
- Creative problem solving
- Strong verbal and written communication
- Client service
Accomplishments
Created a very successful catering business with a very limited budget and knowledge. Learned quickly how the food industry works and how to make it sustainanble and in constant grow. Achieved great reach in the community with amazing reviews and client retention.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
German
Limited Working
Certification
Food handling certification.
Opex Fitness certification.
CrossFit Level 1 Certification.
Timeline
Shift Supervisor
Panino Mio
12.2024 - Current
Owner
Michele´s Catering
08.2020 - 06.2024
Fitness Coach
DreamBox
01.2017 - 06.2018
Sales Manager
NAM Technologies
04.2016 - 06.2018
Food handling certification.
Opex Fitness certification.
CrossFit Level 1 Certification.
Bachelor of Arts - Industrial Design
ITESM Campus Qro
High School Diploma -
ITESM
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