Michael Wang
Richmond Hill
Summary
With over 20 years of experience, including a significant role at Mortgage Centre Canada, I've honed my expertise in customer relationship building and sales, significantly enhancing loan approval rates. My proactive approach and dedication to customer service have established me as a trusted advisor, leveraging interpersonal communication skills and sales expertise for unparalleled client satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Representative
HomeLife New World Realty Inc.,Brokerage
01.2018 - Current
- Solicit property sales listings from prospective vendors
- Assist vendors in selling property by establishing asking price, advertising the property, listing the property with listing services and conducting open houses for prospective buyers
- Assist prospective buyers in selecting, visiting, inspecting and making offers of purchase on real estate properties
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Draw up sales agreements for approval of purchaser and seller
- May rent or lease properties on behalf of clients.
Licensed Mortgage Broker
Mortgage Centre Canada
01.2002 - Current
- Started from entry level to independent mortgage broker in the past 20 years.
- Developed targeted marketing strategies to generate new leads and increase business opportunities in the local market.
- Streamlined application processes, resulting in faster approvals and timely closings for clients.
- Maintained accurate records of client interactions using CRM software to ensure smooth communication throughout the lending process.
- Negotiated favorable terms for clients by leveraging strong relationships with lenders and advocating for borrower needs.
- Reduced processing times by implementing efficient organizational systems for managing loan documents and files.
- Enhanced team performance through ongoing training and mentoring of junior mortgage brokers.
- Built a strong referral network by maintaining positive relationships with realtors, builders, and other industry professionals.
- Delivered exceptional customer service by promptly addressing client inquiries, providing regular updates on loan status, and offering expert advice on various mortgage products.
- Improved customer satisfaction with thorough knowledge of loan products and personalized client consultations.
- Educated clients on various aspects of the home buying process to help them make informed decisions about their financing options.
- Collaborated closely with loan processors and underwriters to ensure timely approvals and successful closings for clients.
- Managed a diverse portfolio of loans, consistently meeting monthly sales targets and quotas.
- Ensured regulatory compliance by staying current on changing rules, guidelines, and lender requirements.
- Established credibility as a trusted advisor among clients through consistent follow-up communication from pre-approval to post-closing support.
- Increased loan approval rates by efficiently processing mortgage applications and providing tailored financial solutions.
- Conducted comprehensive financial analyses to determine borrower eligibility for various mortgage programs based on credit history, income stability, and debt ratios.
- Maximized profitability by identifying potential cross-selling opportunities for additional financial products or services.
- Expedited closing process by effectively communicating with all parties involved in transactions, including title companies, attorneys, and borrowers.
- Assisted clients with navigating complex mortgage regulations while guiding them through each step of the application process.
- Supported underwriters by promptly resolving any discrepancies or issues with loan documentation.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Researched and updated industry knowledge on changing legislation and regulations.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assessed loan portfolios for compliance with underwriting policies.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Proactively identified solutions for customers experiencing credit issues.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Education
Real Estate License Course - Real Estate
OREA Real Estate College
01-2015
Diploma - Financial Service Underwriting
Seneca College of Applied Arts And Technology
North York, None08-2005
Bachelor of International Business Economics - Foreign Trade
Tianjin University of Finance And Economics
Tianjin, China08-1987
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Cold calling
- Value-based selling
- Product knowledge
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
Accomplishments
- Ranked #10 CMP Mortgage Broker in Canada for 2015
Affiliations
- Mortgage Professionals Canada
- The Real Estate Council of Ontario (RECO)
Certification
- Mortgage Broker License issued by FSRA since 2002
- Real Estate Agent issued by RECO since 2015
Rank Top 20 sales 2017
https://www.mpamag.com/ca/best-in-mortgage/rankings/cmp-top-75-brokers-2017/10-michael-wang/289731
Company: The Mortgage Centre Canada Focal Mortgage
Location: Richmond Hill, ON
Total volume: $125.5 million
Loans funded: 259
Interests
- Reading
- Fundraising Events
- High-Intensity Interval Training
- I participate in a variety of outdoor recreational activities
- Team Sports
- Hiking
- Historical Exploration
- Playing Sports
- Watching Movies and TV Shows
- I enjoy cooking for friends and family gatherings
- Yoga
- Growing herbs, vegetables, or fruits in home gardens
- Participate in [sport 1]golfing and [sport 2] table tennis, as recreational activities to maintain physical fitness
- Swimming
- Music
- DIY and Home Improvement
- Dancing
- Running
- Creative Writing
Timeline
Sales Representative
HomeLife New World Realty Inc.,Brokerage
01.2018 - Current
Licensed Mortgage Broker
Mortgage Centre Canada
01.2002 - Current
- Mortgage Broker License issued by FSRA since 2002
- Real Estate Agent issued by RECO since 2015
Real Estate License Course - Real Estate
OREA Real Estate College
Diploma - Financial Service Underwriting
Seneca College of Applied Arts And Technology
Bachelor of International Business Economics - Foreign Trade
Tianjin University of Finance And Economics
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