MICHAEL FEURTADO
Courtice,ON
Summary
Dedicated Social Services Worker with extensive experience supporting low-income families in achieving stabilization. Skillfully able to assess mental, physical and emotional requirements to formulate a comprehensive care plan. A compassionate and warm professional, recognized for analyzing situations thoroughly to aid in the effective navigation of socio-economic barriers including acquiring affordable and sustainable housing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Manager Specialist
Yonge Street Mission
01.2021 - Current
- Responsible for a caseload of 30 families in partnership with the children's Aid Society of Toronto
- Responsible for locating and referring families to resources to mitigate Children's Aid Society's concerns and have their active file closed.
- Conducted Case conferences with client's internal and external supports every six months to decrease possible gaps in the working relationship with client.
- Evaluated client's progress every four months and adjusted service plans to address areas of concern.
- Educated clients and families on community resources.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information to promote trust.
- Enhanced client care by developing and implementing individualized care plans.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ensured clients had at least one or two goals established to measure forward progress.
- Accompanied families on hospital visits when needed.
- Co-created and launched parenting program with three cohorts running yearly.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Co-facilitated monthly men's support group.
- Gathered, organized and input information into the Salesforce digital database.
- Developed and managed relationships with key clients and partners to drive growth.
- Interpreted clients' needs and introduced services to fit specific requirements.
Housing Support Worker
Yonge Street Mission
01.2018 - Current
- Responsible for providing housing support to diverse demographics
- Assisted community members with registering for subsidized housing and alternate housing options
- Locating income supports
- Provided eviction prevention support to community members
- Responsible for preparing, delivering, and facilitating workshops
- Traveled with clients to view potential rentals
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Responsible for networking with private market landlords to secure units for community members
- Documented client's movement in Efforts to Outcomes database
- Responsible for providing income supports to community members.
Child and Youth Worker
Storey Homes Ltd.
01.2014 - 01.2016
- Provide quality care, and supervision to the youth in a group/foster home environment
- Provide support to youth on personal daily events, positive/negative interactions with resident peers, family concerns, and present/future endeavors
- Assessed/managed the environment of the residence to ensure that the climate was appropriate to promote growth, positive cohabitation and to prevent harmful conflicts between residents, residents to staff or to oneself
- Promoted an inclusive and acceptable nature within the residence
- Participate in case conferences to address client's progress, treatment strategies and future planning to help youth meet their individual goals
- Organized and facilitated life skills workshops and therapeutic activities
- Wrote reports and performed other administrative tasks: serious occurrence/incident reports, daily logs, medical logs, administration of medication, clothing logs, etc
- Maintenance of the residence: cleaning, maintenance tasks, garbage removal, snow removal, ensured the residents were maintaining the cleanliness of their respective spaces.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Child and Youth Worker
Divine Infant Catholic School
- Organized and lead therapeutic activities based on the emotional and behavioral needs of the students
- Worked directly with children between the ages of 8-13 years of age
- Monitored student's interactions with other peers and provided feedback of progress to classroom CYW
- Monitored student's progress and assisted with school work relative to their re-integration into a mainstream classroom.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
Education
Child And Youth Worker, Child And Adolescent Mental Health, Counseling And Communication Skills, Developmental Issues in Childhood & Adolescence, Professional Recording, And Group Dynamics: Processes And Development, Working With Traumatized Children And Youth, Family Dynamics -
CENTENNIAL COLLEGE
Scarborough, ON01.2015
Skills
- Over 9 years experience working with adolescents from marginalized communities
- Committed to assessing the needs of youth and planning programming to provide an alternative outlook regarding issues faced by social, psychological, and economic challenges
- Effective at communicating and developing a rapport with a culturally diverse public, colleagues and management to ensure the goals of the organization are met
- Proven analytical and problem-solving skills used to gauge the issues faced by youth and develop viable solutions
- Skilled at de-escalating potentially volatile situations using conflict resolution strategies
- Able to motivate youth to reach their potential and achieve success in their endeavors
- Ability to plan and implement programs and activities that engage and educate youth
- Anger Management
- Teamwork and Collaboration
- Client Interviewing
- Client Advocacy
- File Management
- Case Management
- Life Skills Coaching
- Home visits
- Client Needs Assessment
- Community Referrals
- Attention to Detail
- Flexible and Adaptable
- Decision-Making
Certification
- Understanding and Managing Aggressive Behavior (UMAB)
- Level C First Aid & CPR
- Adult, Infant, and Child C CPR-1 and 2 Rescuer
- Therapeutic Crisis Intervention (TCI)
References Available
True
Timeline
Care Manager Specialist
Yonge Street Mission
01.2021 - Current
Housing Support Worker
Yonge Street Mission
01.2018 - Current
Child and Youth Worker
Storey Homes Ltd.
01.2014 - 01.2016
Child and Youth Worker
Divine Infant Catholic School
Child And Youth Worker, Child And Adolescent Mental Health, Counseling And Communication Skills, Developmental Issues in Childhood & Adolescence, Professional Recording, And Group Dynamics: Processes And Development, Working With Traumatized Children And Youth, Family Dynamics -
CENTENNIAL COLLEGE
- Understanding and Managing Aggressive Behavior (UMAB)
- Level C First Aid & CPR
- Adult, Infant, and Child C CPR-1 and 2 Rescuer
- Therapeutic Crisis Intervention (TCI)
Similar Profiles
Patricia DunnPatricia Dunn
Care Manager Specialis at The Yonge Street MissionCare Manager Specialis at The Yonge Street Mission
Destiny SamarooDestiny Samaroo
Care Management Specialist at Yonge Street MissionCare Management Specialist at Yonge Street Mission
Marjola HalleshiMarjola Halleshi
Student Intern at Yonge Street MissionStudent Intern at Yonge Street Mission