Michael Dela Cruz
South San Francisco
Summary
Dynamic and dedicated Transit Bus Operator at Bauer's Intelligent Transportation, skilled in vehicle inspection and defensive driving. Known for exceptional customer service and effective communication, I consistently achieved high satisfaction scores while ensuring passenger safety and comfort. Committed to teamwork and schedule adherence, I excel in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Transit Bus Operator
Bauer's Intelligent Transportation
San Francisco
09.2023 - Current
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Communicated clearly with dispatch regarding schedule changes.
- Managed passenger inquiries and provided route information.
- Maintained professional demeanor when dealing with difficult customers or situations.
Paratransit Driver
SF Paratransit
San Francisco
12.2019 - 09.2025
- Assisted individuals with disabilities during boarding and disembarking procedures.
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
- Assisted passengers with entering and exiting the vehicle as needed.
- Delivered wheelchair securement training to new drivers when necessary.
Uber Partner
Uber
San Francisco
10.2013 - 12.2019
- Monitored and managed driver performance through app analytics and feedback.
- Coordinated rideshare logistics to ensure timely driver and passenger connections.
- Resolved customer inquiries and disputes through effective communication strategies.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Achieved consistently high customer scores due to exceptional service.
Education
High School Diploma -
Downtown Senior High School
06-1994
Skills
- Vehicle inspection
- Defensive driving
- Time management
- Schedule adherence
- Passenger assistance
- Wheelchair securement
- Team collaboration
- Clean driving record
Timeline
Transit Bus Operator
Bauer's Intelligent Transportation
09.2023 - Current
Paratransit Driver
SF Paratransit
12.2019 - 09.2025
Uber Partner
Uber
10.2013 - 12.2019
High School Diploma -
Downtown Senior High School
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