Philena Lopez
Los Angeles
Summary
Seasoned Charter Bus Driver with a proven track record at P&L Transportation, enhancing passenger satisfaction through exceptional service and safety. Skilled in route planning and emergency procedures, consistently achieving increased on-time arrivals. Demonstrates strong communication and interpersonal skills, ensuring passenger comfort and safety.
Overview
2024
2024
years of professional experience
Work History
Transit Bus Operator
Los Angeles Metropolitan Transportation Authority
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, safe bus environment.
- Managed challenging weather conditions skillfully, prioritizing passenger safety while minimizing delays in arrival times.
- Maintained positive relationships with clients through clear communication about scheduling changes or unexpected issues.
- Handled emergency situations calmly, taking appropriate action to protect passengers and minimize damage.
- Completed accurate trip logs, documenting miles traveled, fuel usage, and any incidents that occurred during the journey.
- Increased on-time arrivals through efficient route planning and time management skills.
- Assisted passengers with special needs, ensuring comfortable boarding and disembarking processes.
- Ensured passenger safety with thorough pre-trip inspections and adherence to traffic laws.
- Maintained a professional demeanor under pressure while handling last-minute itinerary changes or unforeseen complications during trips.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Communicated regularly with central dispatch teams to report delays and route changes.
Charter Bus Driver
Transportation Charter Service
04.2021 - 02.2024
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, safe bus environment.
- Managed challenging weather conditions skillfully, prioritizing passenger safety while minimizing delays in arrival times.
- Maintained positive relationships with clients through clear communication about scheduling changes or unexpected issues.
- Handled emergency situations calmly, taking appropriate action to protect passengers and minimize damage.
- Completed accurate trip logs, documenting miles traveled, fuel usage, and any incidents that occurred during the journey.
- Increased on-time arrivals through efficient route planning and time management skills.
- Assisted passengers with special needs, ensuring comfortable boarding and disembarking processes.
- Ensured passenger safety with thorough pre-trip inspections and adherence to traffic laws.
- Maintained a professional demeanor under pressure while handling last-minute itinerary changes or unforeseen complications during trips.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Communicated regularly with central dispatch teams to report delays and route changes.
Charter Bus Driver
P&L Transportation
05.2014 - 06.2018
- Completed accurate trip logs, documenting miles traveled, fuel usage, and any incidents that occurred during the journey.
- Ensured passenger safety with thorough pre-trip inspections and adherence to traffic laws.
- Maintained a professional demeanor under pressure while handling last-minute itinerary changes or unforeseen complications during trips.
- Demonstrated adaptability by adjusting routes as needed due to road closures or construction detours.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
- Delivered passengers to destinations safely and on time.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Helped passengers with luggage, collected fares and politely answered questions.
- Drove VIPs to corporate events and meetings.
Charter Bus Driver
Fast Deer Bus Charter
12.2014 - 08.2017
- Maintained positive relationships with clients through clear communication about scheduling changes or unexpected delays.
- Completed accurate trip logs, documenting miles traveled, fuel usage, and any incidents that occurred during the journey.
- Increased on-time arrivals through efficient route planning and time management skills.
- Attended regular training sessions to stay updated on industry regulations and best practices for charter bus drivers.
- Assisted passengers with special needs, ensuring comfortable boarding and disembarking processes.
- Collaborated with dispatchers for timely pickups, drop-offs, and communication of any delays or issues.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Conducted pre-trip inspections of bus for safe operation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Helped passengers with luggage, collected fares and politely answered questions.
- Drove VIPs to corporate events and meetings.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Education
Associate Degree In Accounting -
Grand Canyon University
Phoenix, AZSkills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Wheelchair securement
- Route navigation
- Schedule adherence
- Adaptive decision making
- Passenger assistance
- Traffic laws compliance
- Emergency procedures
- Bus cleaning
- Inclement weather driving
- Fuel efficiency
- Route planning
- Clean driving record
- Behavior management
- Passenger transportation
- Punctuality
- Customer relations skills
- GPS navigation
- Guest relations
- Valid state license
- GPS applications
- Airport operations
- Traffic laws
- Mapping skills
- Pickup and drop-off scheduling
- Fuel logs
- Adjusting routes
- Traffic law compliance
- Basic repair procedures
- Scheduling pickups
- Bus operation
- Accident avoidance
- Communication and interpersonal skills
- Passenger service and safety
- Commercial drivers license CDL
- Customer relations
- Public transit operations
- Routine vehicle maintenance
- Safety-focused
- Strong working relationships
- Vehicle safety and maintenance
- Passenger interaction
- Vehicle inspections
- Fare collection
- Over the road experience
- Traffic laws and regulations
- DOT regulations
- Decision-making
- Dependable and trustworthy
- Daily logs
- Situational awareness
- Schedule management
- Two-way radio operation
- Navigation equipment
- Basic mathematics
- Special needs passengers
- Transportation regulations
- Critical thinking
- Emergency exit door operation
- Problem-solving
- Incident reporting
- Transportation logs
- Wheelchair and scooter security
- Safety device verification
- Global positioning system (GPS) software
- Ability to lift 50 pounds
- Payment collection
- Time, mileage, and fuel tracking
- CPR certification
- Fare and voucher collection
- Commercial driving
- Tires and brakes inspections
- Elderly and disabled assistance
Languages
Spanish
Native or Bilingual
Timeline
Charter Bus Driver
Transportation Charter Service
04.2021 - 02.2024
Charter Bus Driver
Fast Deer Bus Charter
12.2014 - 08.2017
Charter Bus Driver
P&L Transportation
05.2014 - 06.2018
Transit Bus Operator
Los Angeles Metropolitan Transportation Authority
Associate Degree In Accounting -
Grand Canyon University
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