Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NIGEL SMITH

Ajax,Ontario

Summary

I am an experienced Customer Service Representative having worked for Citibank New York for over twelve years. In the Check Processing Department as a Work flow Supervisor.Handling the daily deposits from our North East Operations. My success in the past has grown from my strong commitment and the sense of professionalism.I am experienced,outgoing and confident.Easily engages and interacts with people to create a positive experience.Strong work ethic and willingness to go above and beyond to ensure satisfaction. Excellent interpersonal,oral and written communication skills.Good time management and multi-tasking abilities.Puntual,hardworking and detailed-oriented self starter.Responsible and reliable team-player with good conflict resolution skills. I keep high standards for my work and I am known for my ability to follow through.I respond well to challenges and enjoy the opportunity to reap the rewards of hard work and dedication. I would be pleased to meet with you at your convenience to further discuss my qualifications.

Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication.

Transit professional with comprehensive understanding of public transportation systems. Proven history of ensuring passenger safety and maintaining punctual schedules. Emphasizes team collaboration and adaptability to meet changing demands. Known for strong communication and route management skills, fostering dependable transit environment.

Diligent Desired Position with background in public transportation. Demonstrates reliable performance and commitment to passenger safety and satisfaction. Proven ability in navigating urban routes and adhering to schedules. Utilizes effective communication and problem-solving skills to ensure smooth operations.

Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.

Friendly and enthusiastic Shuttle Driver bringing Number years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs.

Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current State license with clean driving record.

Experienced Job Title offering exceptional skills in route planning gained during Number years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.

Well-traveled Job Title with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.

Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.

Commanding Job Title with excellent communication skills, stays focused and attentive while on job. Well-versed in bus maintenance and safety regulations and dedicated to transporting passengers safely and on time. Excellent driving record and committed to helping passengers with special needs.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

37
37
years of professional experience

Work History

Transit Bus Operator

Toronto Transit Commission
07.2019 - Current
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.

Customer Service Manager

Optimum Automotive
03.2014 - Current
  • Duties include overseeing the daily management of the business operations, dealing with all our customers needs
  • Scheduling appointments for clients, payroll, ordering parts for the business

PRO GLASS SERVICES INC.
09.2013 - 03.2014
  • Duties include as a delivery driver to pick up and deliver supplies to the various job sites
  • The fabricating of doors and window frames
  • Pick up of all glass products from the different manufactures and return them to the warehouse

Office Manager

Chassis Stop Autobody
10.2007 - 08.2013
  • Duties include handling the daily operations of the business, scheduling appointments for customers
  • Completing payroll, Buying and selling of vehicles

C.M.D CARTAGE CO
05.2006 - 09.2007
  • Duties include truck driving, delivering and setup of furniture and appliances to customers

J.J SMITH CARTAGE CO.
07.1999 - 04.2006
  • Duties included truck driving and delivery and setup of appliances to customers

Work Flow Coordinator Check Processing Department

CITIBANK N.A.
08.1988 - 05.1999
  • Processing of the daily check deposits from North East operations

Education

Book Keeping Diploma -

Miami Lakes Technical Education Center
01.1988

O.S.S.D. -

Erin Dale High School
01.1986

Iere High School
01.1983

Skills

  • Customer Service
  • Problem Solving
  • Teamwork
  • Organizational Skills
  • Analytical Skills
  • Interpersonal Skills
  • Time Management
  • Planning
  • Safe driving
  • Accident reporting
  • Defensive driving
  • Vehicle inspection
  • Route navigation
  • Wheelchair securement
  • Schedule adherence
  • Adaptive decision making
  • Passenger assistance
  • Traffic laws compliance
  • Emergency procedures
  • Bus cleaning
  • Inclement weather driving
  • Route planning
  • Fuel efficiency
  • Mechanical tools
  • Ticket processing
  • Clean driving record
  • Behavior management
  • Passenger transportation
  • Punctuality
  • Rule enforcement
  • Customer relations skills
  • GPS navigation
  • Vehicle maintenance and repair
  • Guest relations
  • Valid state license
  • Preventive Maintenance
  • GPS applications
  • Mobility support
  • Road safety compliance
  • Bus operation
  • Communication and interpersonal skills
  • Passenger service and safety
  • Public transit operations
  • Safety-focused
  • Strong working relationships
  • Passenger interaction
  • Vehicle inspections
  • Fare collection
  • Decision-making
  • Over the road experience
  • Dependable and trustworthy
  • Daily logs
  • Ice and snow management
  • Special needs passengers
  • Basic mathematics
  • Transportation regulations
  • Critical thinking
  • Problem-solving
  • Emergency exit door operation
  • Incident reporting
  • Wheelchair and scooter security
  • Safety device verification
  • Clean MVR
  • Ability to lift 50 pounds
  • Fire extinguisher use
  • Fare and voucher collection
  • Elderly and disabled assistance
  • Tires and brakes inspections

Languages

English
Full Professional

Timeline

Transit Bus Operator

Toronto Transit Commission
07.2019 - Current

Customer Service Manager

Optimum Automotive
03.2014 - Current

PRO GLASS SERVICES INC.
09.2013 - 03.2014

Office Manager

Chassis Stop Autobody
10.2007 - 08.2013

C.M.D CARTAGE CO
05.2006 - 09.2007

J.J SMITH CARTAGE CO.
07.1999 - 04.2006

Work Flow Coordinator Check Processing Department

CITIBANK N.A.
08.1988 - 05.1999

Book Keeping Diploma -

Miami Lakes Technical Education Center

O.S.S.D. -

Erin Dale High School

Iere High School
NIGEL SMITH