Overview
Work History
Education
Skills
Languages
Timeline
Generic

MERIAM HOCINI

Ottawa,ON

Overview

2
2
years of professional experience

Work History

Sales Representative

HYDROCLIMAT
09.2024 - Current
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
  • Negotiated favorable contracts with utility providers, securing cost savings for clients.

Moving Specialist

MA MOVING
05.2024 - Current
  • Developed customized moving plans to cater to individual client needs, ensuring a smooth transition during relocation.
  • Adapted quickly to unexpected changes in timelines or requirements during moves, maintaining professionalism under pressure.
  • Upheld company reputation for diligence and professionalism, ensuring all team members adhered to high-quality service standards.
  • Facilitated post-move follow-ups with clients to address any outstanding issues or gather feedback for continuous improvement initiatives.
  • Maintained open communication with clients throughout the entire moving process, addressing any concerns promptly and effectively.

Team Leader

JACK & JONES
11.2023 - 01.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Accomplished multiple tasks within established timeframes.

Beauty Advisor

SALON LOLYPINE
12.2022 - 08.2023
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

Education

ADVANCED COLLEGE DIPLOMA - COMMERCE AND MARKETING

LA CITÉ COLLÉGIALE
Ottawa, ON
12-2025

Skills

  • CRM Salesforce
  • Customer service
  • Cash handling
  • Professional communication
  • Data Analysis Expertise
  • Sales closing

Languages

French
English
Arabic

Timeline

Sales Representative

HYDROCLIMAT
09.2024 - Current

Moving Specialist

MA MOVING
05.2024 - Current

Team Leader

JACK & JONES
11.2023 - 01.2025

Beauty Advisor

SALON LOLYPINE
12.2022 - 08.2023

ADVANCED COLLEGE DIPLOMA - COMMERCE AND MARKETING

LA CITÉ COLLÉGIALE

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