MERIAM HOCINI
Ottawa,ON
Overview
2
2
years of professional experience
Work History
Sales Representative
HYDROCLIMAT
09.2024 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
- Negotiated favorable contracts with utility providers, securing cost savings for clients.
Moving Specialist
MA MOVING
05.2024 - Current
- Developed customized moving plans to cater to individual client needs, ensuring a smooth transition during relocation.
- Adapted quickly to unexpected changes in timelines or requirements during moves, maintaining professionalism under pressure.
- Upheld company reputation for diligence and professionalism, ensuring all team members adhered to high-quality service standards.
- Facilitated post-move follow-ups with clients to address any outstanding issues or gather feedback for continuous improvement initiatives.
- Maintained open communication with clients throughout the entire moving process, addressing any concerns promptly and effectively.
Team Leader
JACK & JONES
11.2023 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Accomplished multiple tasks within established timeframes.
Beauty Advisor
SALON LOLYPINE
12.2022 - 08.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Education
ADVANCED COLLEGE DIPLOMA - COMMERCE AND MARKETING
LA CITÉ COLLÉGIALE
Ottawa, ON12-2025
Skills
- CRM Salesforce
- Customer service
- Cash handling
- Professional communication
- Data Analysis Expertise
- Sales closing
Languages
French
English
Arabic
Timeline
Sales Representative
HYDROCLIMAT
09.2024 - Current
Moving Specialist
MA MOVING
05.2024 - Current
Team Leader
JACK & JONES
11.2023 - 01.2025
Beauty Advisor
SALON LOLYPINE
12.2022 - 08.2023
ADVANCED COLLEGE DIPLOMA - COMMERCE AND MARKETING
LA CITÉ COLLÉGIALE
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